I requested a refund for The Last of Us Part I, which I purchased through Epic Games, and my refund request was approved. I made the payment using my Ziraat Bank debit card, and the amount was approximately $12. However, even though the refund was approved, 20 days have passed and the money has still not been credited to my account.
Although the refund was approved on November 11, I have been unable to reach Epic Games, and I have not received any information about the process. There is no record of this refund in either my Epic Games account or my bank account.
I request that Epic Games process the approved refund immediately and transfer the payment to my Ziraat Bank account, and that I be provided with clear and transparent information regarding the status of this refund.
On October 28, 2024, I purchased The Last of Us Part 1 via Epic Games but quickly realized my device couldn’t handle the game. Without playing it, I immediately requested a refund that same day. Now, over a week has passed, and the refunded amount still hasn’t reached my bank account. This delay is ...
On September 26, 2025, I purchased EA Sports FC™ 26 Standard Edition from the Epic Games Store for ₺2,593.33 (including taxes). The payment was made from my Ziraat Bank account via GPay Elektronik Ticaret A.Ş. — ₺2,600 was transferred plus a ₺2.83 commission (total ₺2,602.83). My order number is a25...
I recently purchased Mass Effect on Epic Games and decided to request a refund. While the platform shows that the refund has been processed, the amount has not been credited back to my account. Despite reaching out with messages to address the issue, I have received no resolution. It’s frustrating ...
I recently purchased games through Epic Games, but none of them are appearing in my library. The payment has been deducted from my bank account, yet the games still show in my cart and are not visible under completed transactions on Epic Games. This issue has occurred twice now, leaving me both frus...
On December 11, 2025, at 9:47 PM, I made a payment via Google Pay to purchase FC 26 on Epic Games. The Google Pay transaction ID is 1864403569. Even though the charge was successfully taken from my card, two days have passed and the game has not been added to my Epic Games library. I contacted both...
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