I had a problem with a delivery from IKEA Eskisehir. I got a text on Friday saying my delivery would come in 2 days, but of course, it didn't come. I reached out to customer service three times, but they completely ignored my concerns. The representatives didn't give any response except for automated replies. I spent 1250TL on shipping because I would have personally gone from Eskisehir to Bursa to pick up the product. I want my distress to be resolved right away. This service is not okay. Companies like IKEA, who have a specific brand image, should make sure they have higher standards in how they interact with others. We need to make urgent improvements by working together with representatives and shipping companies.
For our delivery with the reference number 112003232205186, we paid a shipping fee of 500 TL. However, despite their promise to deliver it yesterday, they did not. Horoz Logistics is handling the delivery, but despite charging for delivery, IKEA is not taking any responsibility. To make matters wors...
I just bought a product from the IKEA store in Ümraniye, paying for delivery and assembly services in advance. So, I set up a delivery date, took the day off, and waited at home, but my products never showed up, and the company didn't bother to let me know. When I contacted the delivery team, they s...
I am very disappointed with my shopping experience at IKEA Bayrampasa. On June 11, 2023, I bought an Ingatorp table and paid an extra 1230 TL for IKEA's delivery service to have it delivered to Aydin, where I live. Borusan Logistics was given the product for delivery. The item arrived at Borusan Log...
I received a defective product and reported the issue, providing them with requested photos via email. Clearly expressing my preference for a refund rather than a replacement, IKEA responded, mentioning a probable replacement. I reiterated my desire for a refund twice. Surprisingly, they dispatched ...
On October 22, I bought 4 Bergsbo wardrobe doors from IKEA online. Twice the lids arrived broken and they took them two times back for replacement. I have been waiting for the solid product to reach me since November 18th. The product will come from Bayrampaşa Store to my house in Topkapı (a distanc...
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