A sofa worth ₺18,000 was supposedly delivered to my address with a mere message stating 'delivered.' No one was home, and it was not handed to anyone (neither a recipient, a relative, nor the building custodian). Without any notification via phone, the item was left unattended at my doorstep. Is this the standard of IKEA customer service? In Europe, no one can leave your package at your door without a signature. When I spoke with a customer representative, I received the response, 'the product has been delivered.' The issue here is not the delivery itself; the product must be handed to a specific person, be it a relative, building custodian, or any designated individual. For an ₺18,000 item, you cannot leave it at the door as if it were disposable. I present my complaint to your relevant departments and request a prompt response.
I had a problem with a delivery from IKEA Eskisehir. I got a text on Friday saying my delivery would come in 2 days, but of course, it didn't come. I reached out to customer service three times, but they completely ignored my concerns. The representatives didn't give any response except for automate...
I'm still waiting for the delivery of the products I purchased from IKEA. On June 16th, I received a message stating, "Your package with tracking number IKEA-673671894442 will be delivered today by Arvato in 2 boxes. If there are any missing or damaged items, please make a note on the delivery repor...
We bought IKEA Billy/Oxberg bookcase with glass doors, we bought it ourselves from the Bodrum order point and we did not want transportation, when we brought it home, when the assembly team opened it to install it, they noticed that there was a defect in the product and said that it was not due to i...
For purchases from IKEA’s online store, packages are left at the apartment door, effectively "punishing" online customers by not delivering items inside. However, in-store orders are delivered directly indoors. In the middle of the day, my sister, who was home, was left struggling with how to bring ...
I bought a product from Antalya IKEA Store 15 days ago. I ordered it to be brought to my house in Isparta by cargo. Products arrived 10 days ago last ...
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