The product I purchased from the IKEA Turkey online store on 12/09/2023 was sent by Hepsijet company on 15/09/2023. When I wanted to check the shipping process, it showed that it was delivered at 10:18 in the morning on September 19 with the reference number 111209231958466. When I called Hepsijet again, they said that they sent the product back to IKEA because there was a delay in the shipping process. I made a complaint to both parties through their customer service and sikayetvar.com, and I received an almost automatic response saying that it has been under investigation for 2 days and we will get back to them. I was torn between IKEA and Hepsijet. I made the payment in advance when purchasing the product. Where is my product, what will happen to the delivery or payment I made? I would like your support on this matter. Thanks
On January 9th, I placed an order through Ikea Turkey's website. My order consisted of two goods. The smaller of the two things was delivered, but the higher-priced product was not, and Ikea Turkey notified me by email on January 16, 2025 at 13:16 that they had all been delivered. I've been calling ...
On October 19, 2023, I paid 849 TL including shipping for 5 'Justina Ekru Chair Cushions' from the IKEA app. Despite the prompt confirmation, the delivery by 'Hepsijet' was a disaster. The package was mysteriously held for days at the shipping facility with no communication. It was returned a week l...
On November 19, 2024, I canceled the products I ordered under order number 121911249890946 through the IKEA application. Despite this, an invoice for my order was issued on November 21, 2024. On November 25, 2024, I received an email from IKEA with reference number 061911241553706, informing me that...
IKEA Turkey and Horoz Logistics Disaster! I ordered a product from IKEA Turkey online, and after it was shipped, I was notified by e-mail by IKEA. My products were given to a logistic company called Horoz Logistics. At the expected delivery date, I checked the cargo tracking link and it said the pro...
To Whom It May Concern at IKEA, I purchased an OXBERG bookcase door from your IKEA Ümraniye branch in Istanbul, Turkey, on December 11, 2024. I was only recently able to assemble the product, just three days ago. Upon opening the box, I noticed that the item was damaged. I have photographic evidence...
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