5
Onur is very satisfied with the result
Resolved

My IKEA Order Vanished Into Thin Air, Where Is It!!!

Onur
November 09, 2023 12:55 pm
52
Onur's Thank You Message
“Thank you, IKEA customer service reached out to me, changed the address, and sent the products.”

My IKEA order, referenced by the number 123110230107166,  disappeared into thin air on October 31, 2023, after entering the shadowy world of Arvato cargo. I was perplexed to find a note that read "not present" despite the fact that I had provided the correct workplace address and had been physically present at the designated location. It baffles me that the package was somehow redirected to the branch. It's been a full week since I made any attempts to retrieve my package, and it's been anything but smooth sailing. Urgency has taken the forefront, as the items within the package are crucial for my immediate needs. Because of the difficulty of the situation, I have called Arvato and IKEA customer service numerous times, but a solution remains elusive. The whereabouts of my package remain a mystery despite my repeated calls. Basically, I'm hoping that IKEA and Arvato will respond quickly to this issue, fix the problems at hand, and prevent other customers from experiencing the frustration that comes with a service hiccup. I value your interest in this issue greatly.

Onur
November 14, 2023 9:22 pm

Thanks the sales team asked a new address and forwarded the goods there

Onur
November 15, 2023 1:17 pm

Thank you, IKEA customer service reached out to me, changed the address, and sent the products.

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