Ikea purchases in Turkey are delivered by ARVATO, their logistics company. Ikea provides a specific delivery date and promises a 30-minute call before delivery to ensure a smooth process. However, my experience today was anything but smooth. The delivery guy arrived without calling me, and he was rude and unprofessional when I explained that I was expecting a call and wasn't at the apartment. It's an EMPTY apartment, so why should I wait there all day, especially when Ikea informed me about the specific delivery time and the call? No one called! To make matters worse, they treated me as if I made a mistake. As a paying customer, I expect better service and timely deliveries. Ikea's choice of business partner is weak, yet they continue to charge extra for delivery. This miscommunication and unprofessionalism are disappointing, and I feel let down as a consumer. Ikea should improve its delivery service and choose better partners to maintain customer satisfaction.
IKEA works with non-professional transporters in Turkey. I received a message stating that the furniture I purchased from the IKEA Bayrampaşa store in Turkey would be delivered on October 3, 2023, between 15:00-18:00. Upon receiving this message, I took leave from work and started waiting for the fu...
We bought a cabinet from IKEA, delivery was scheduled for the 19th. Horoz Lojistik was the company that would make the delivery through Arvato. But although there are about 21 movement records in the cargo tracking detail on the IKEA web, the package has not been brought even once, we have not been ...
I just bought a product from the IKEA store in Ümraniye, paying for delivery and assembly services in advance. So, I set up a delivery date, took the day off, and waited at home, but my products never showed up, and the company didn't bother to let me know. When I contacted the delivery team, they s...
I ordered things from IKEA on June 16, but Horoz Lojistik tried several times but couldn't bring them to me. Both the call center and Horoz didn't answer when I called. After two weeks of waiting, I told them I couldn't get the products because I wouldn't be at the address anymore and asked for a re...
IKEA Turkey and Horoz Logistics Disaster! I ordered a product from IKEA Turkey online, and after it was shipped, I was notified by e-mail by IKEA. My products were given to a logistic company called Horoz Logistics. At the expected delivery date, I checked the cargo tracking link and it said the pro...
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