I have been using a Samsung vertical vacuum cleaner and on 09 November the broom pipe cracked during normal use. The product was not subjected to any impact or misuse; the crack occurred while I was simply cleaning as usual, which led me to believe this is a durability or manufacturing issue. After noticing the crack, I contacted the service, but instead of treating the situation as a warranty issue, they only offered to sell me a new spare part. I do not find it fair to pay extra for a part that has cracked under normal usage conditions. I request that the cracked broom pipe of my Samsung vertical vacuum cleaner be replaced free of charge under warranty and that this situation be evaluated as a manufacturing or material defect rather than user error.
The brush head of my Samsung Jet 60 vacuum cleaner broke during regular use. After researching the issue, I discovered that several other users have experienced the exact same problem. It clearly appears to be a chronic defect with the product design. I find it completely unacceptable that I am exp...
On September 9, 2024, I bought the Samsung Bespoke AI Complete VS25C9754QG/TR Rechargeable Vertical Vacuum Cleaner, and after only 19 days of using it, the plastic piece that holds the small wheel on the active double brush head broke while I was cleaning. I contacted Samsung Customer Service, and t...
I’ve only been using my Samsung V7700 robot vacuum for two months, and already it's showing major quality issues. First, the rotating brush’s wire broke, which is completely unacceptable for such a new device. As if that weren’t enough, the water tank is now leaking as well. This is honestly ridicu...
I purchased the Samsung VR3MB77312K robot vacuum on September 3, 2024, and from the very first week, it has been giving me constant problems. It was clear early on that the device was defective, so I took it to the service center and explained that under consumer protection laws, I’m entitled to a r...
Hello! I strongly advise against purchasing a Samsung washing machine and dryer. I had problems that I couldn't ignore. Due to noise, I called service during the warranty period, and they said the drum needed to be replaced. It was replaced after 15 days, which was a difficult period with a baby in ...
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