I just bought a product from the IKEA store in Ümraniye, paying for delivery and assembly services in advance. So, I set up a delivery date, took the day off, and waited at home, but my products never showed up, and the company didn't bother to let me know. When I contacted the delivery team, they said the items were damaged and couldn't be delivered. We rescheduled for another day, but there was a mix-up with the delivery date, and despite confirming that they would deliver the next day, they demanded additional delivery fees when they arrived. So, even after letting them know several times that the items hadn't arrived, they still sent workers. This situation is a total mess, with commitments to call back and provide updates being repeatedly unfulfilled. I just need the delivery and assembly of my products that I've already paid for.
On November 16, 2022, I made a purchase from the IKEA Umraniye - Istanbul store with invoice number 1KO2022000000010. The products that were sold to me, including the shipping charge and the money that was collected, were delivered to my address by IKEA, but two products that were out of stock (but ...
We purchased a PAX corner wardrobe from the IKEA Ümraniye store on 01.08.2024, with the project, assembly, and delivery to be handled by IKEA. However, the person who designed it didn’t pay attention to the measurements, and we ended up buying a faulty product. When the product arrived for assembly,...
We purchased a wardrobe on the IKEA Turkey website on 08.07.2024. We also added an assembly service with the product by paying 1408 TL. We received an e-mail message on 11.07.2024 confirming that the installation will be done on 15.07.2024 and that the installation time will be notified via SMS 1 da...
On April 1, 2025, we placed the order and made the payment for the products we had designed (including assembly & shipping) at the IKEA Bayrampaşa / İstanbul / Türkiye store. On April 5, 2025, the products were shipped in their closed boxes to the address we specified. We called for an assembly appo...
IKEA Non-Stock Product Sales Issue Hello, On July 23rd, we set out to the Bayrampaşa IKEA store to buy a Wardrobe, a Working Desk, a Working Chair, a Slakt Bed, and Asvang Foam. Unfortunately, due to the ongoing stock issues at IKEA, we couldn't find more than half of the items we wanted to purchase...
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