I ordered items from IKEA on August 29, 2023, with delivery scheduled for September 6, 2023, through Horoz Logistics. My products have still not been delivered as of September 18, 2023. Despite numerous attempts to contact the delivery company, no response has been received. When I contacted IKEA customer service, I was told that my complaint had been forwarded to the appropriate department, but that there had been no resolution. This is not what one would expect from a reputable company like IKEA. The frustration and inconvenience of waiting for updates or solutions for weeks is intolerable. As a customer, I expect better service and a prompt resolution to this problem.
On June 16, 2023, I placed an order with IKEA for a two-part bookshelf with glass doors. However, on July 5, 2023, while I was not at home, Horoz Lojistik, the delivery company, left the item as a single piece at the site's security office. I complained to IKEA four times about the incorrect deliver...
161409252288936 161709259743576 These orders, placed on September 14 and 17, 2025 with the above tracking numbers through Ikea’s online store, are shown as dispatched via Horoz Logistics. However, more than two weeks have passed and the items have neither been shipped nor delivered to me. Despite my...
On September 18, 2023, I purchased furniture from IKEA and requested assembly service, which I later canceled on September 21, 2023. However, I have not received a refund for the assembly fee since that date. I've contacted customer service several times and even visited the store, but I've received...
IKEA has been causing me trouble for 21 days. On November 17, I ordered a desk, which was delivered broken by Horoz Logistics on November 24 with order number 121711240644796. As soon as I opened the package, I wanted to return it and called the delivery person. They said they could only pick it up ...
On February 20, 2023, I bought a bookshelf from the IKEA online store, only to find out that one of the parts is faulty. So on February 25th, I sent it over to Horoz Lojistik for an exchange. They told me that a new undamaged part would reach me within a week. Yet here we are, on March 18th, and sti...
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