IKEA Delivered a Damaged Product but Their System Shows It Was Never Delivered

I received a damaged product from my IKEA purchase, but I’m unable to create a report because the system shows that my items have not been delivered. I made this purchase on November 18th, and today is December 10th. I’ve been calling IKEA three times a day, but no one is helping me, and I’ve been left completely stranded. I am 34 weeks pregnant, and the delay in the items I purchased for the baby’s room has caused me a lot of trouble. The damaged product is essential for setting up the baby’s room, and this ongoing issue has added unnecessary stress during an already challenging time. I expected better service from a well-known brand like IKEA, especially when dealing with urgent family needs. I kindly request immediate assistance to resolve this matter and ensure I receive a functional replacement without further delays.