My Farfetch account is blocked or I can’t log in. How can I restore access and keep my order history?

How to restore access to your Farfetch account if it’s blocked or you can’t log in:

1. Check your login details:
• Make sure you’re using the same email you used for past orders.
• Check keyboard layout and Caps Lock.
• If you registered through Google/Apple, try logging in the same way.

2. If you forgot your password:
• Click “Forgot password?” on the login page.
• Enter your email and follow the reset link sent to your inbox.
• Check Spam/Promotions if the email doesn’t arrive.

3. If the account is blocked:
Causes may include failed login attempts, suspicious activity, or policy violations.
Farfetch may block access temporarily or until identity verification.

To restore access:
• Contact Farfetch support.
• Provide your email, name, country, and approximate dates of your latest orders.
• Attach a screenshot of the login error.
Support will verify your identity and restore your account along with your order history.

Security tips:
• Change your password once access is restored.
• Avoid logging in through public Wi-Fi.

If Farfetch doesn’t restore access or ignores your request, you can file a complaint on Xolvie.