I received a customs duty notification for my Farfetch order. Who pays the duty, and can it be avoided?

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Xolvie Resolution Specialist November 28, 4:00 pm

Why you receive a customs duty notice on Farfetch orders, who pays it, and whether it can be avoided:

Why customs duty appears:
Farfetch ships items from boutiques worldwide. If your order comes from another country, it may fall under your local import tax rules, triggering a customs fee.

Who pays the duty:
• Farfetch usually states this clearly:
– “Duties included” → you don’t pay anything extra.
– “Duties not included” → you may owe customs fees on delivery.
• In most cases, the buyer pays, especially when the order is shipped internationally.

When duty is charged:
• When the item’s value exceeds your country’s duty-free threshold.
• Couriers like DHL/UPS may send you an invoice before delivery or upon receipt.

Can you avoid the fee?
• Choose items marked “duties included.”
• Select boutiques located in your own country/region.
• Split purchases into smaller orders to stay under local duty-free limits (if allowed).

If duty was unexpected:
• Keep the invoice and contact Farfetch support with your order number.
• In some cases, Farfetch may reimburse part of the cost if duties weren’t clearly shown at checkout.

If Farfetch fails to warn about customs charges or refuses compensation where required, you can file a complaint on Xolvie.

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