I want to return an order on Farfetch — what return deadlines and conditions apply for different countries?

How to return an order to Farfetch and what conditions apply in different countries:

Return period:
Farfetch accepts returns within 30 days of delivery. Items must be unused, with all tags and original packaging intact.

Conditions:
• No signs of wear, washing, or alterations.
• Keep all labels and protective films until you decide to keep the item.
• Shoes must be returned in the original brand box.
• Customized or made-to-order items usually aren’t eligible.
• Refunds are issued after the partner boutique inspects the item.

Regional differences:
• In most of Europe, Farfetch usually offers free returns.
• In some countries outside Europe/US, return shipping may be paid by the buyer.
• The return must be sent from the same country where the order was delivered, otherwise customs issues or refusal may occur.

How to return:
Log in → My Orders → select order → “Return item” → choose reason → follow instructions → use the provided return label → keep the tracking number.

If Farfetch delays or rejects your return without reason, you can submit a complaint on Xolvie to protect your rights.