Why is a promo code or discount on Farfetch not applying during checkout, and what should I do in this case?

Why a Farfetch promo code or discount may not apply, and what to do:

1. Check the promo code’s validity.
Many codes work only for a limited time (24 hours, a few days, or until the end of a campaign). If the code expired, the system will reject it.

2. Make sure the code applies to your items.
• Some promo codes are for new users only.
• Discounts may apply only to certain brands, categories, or order amounts.
• Items marked “Not eligible for promotion” cannot receive discounts.

3. Minimum order amount.
Some codes require spending above a certain threshold. If your total is lower, the discount won’t activate.

4. Region or currency restrictions.
Promo codes may work only in specific countries or currencies. If your region differs, the code may fail.

5. Clear cart/cache and retry.
Log out, empty your cart, refresh the page, and re-enter the promo code — sometimes the issue is technical.

If the code should work but doesn’t:
• Take screenshots of the cart and error message.
• Contact Farfetch support with the code and description.
• Support can sometimes apply the discount manually or refund the difference later.

If Farfetch refuses to honor a valid promo code, you can file a complaint on Xolvie.