I attempted to return my Farfetch order via UPS before it even reached me due to unnecessary customs complications. However, the return process is completely stuck because Farfetch has not responded.
I don’t understand how a company of this size operates with such poor customer service. They are requesting unnecessary and complicated procedures, making the return process impossible. Despite multiple attempts, I still have no resolution.
I demand immediate action to process my return and get my money back. This delay is unacceptable, and I expect Farfetch support to resolve this as soon as possible.
Two months ago, I ordered a bag and shoes from Farfetch, but they never arrived. The items were returned, and apparently stuck in customs, but there’s no one to contact on the other side to resolve the issue. Farfetch hasn’t refunded my money either. I don’t understand how a company can operate like...
The products I ordered from Farfetch got held up in customs. UPS informed me that they initiated return correspondence but the company hasn't responded. How can I contact Farfetch? Has anyone with knowledge about this issue been able to successfully complete the return process?
UPS negligence! My products from Farfetch are stuck in customs and I'm waiting for them to be returned. They never help at all. I corresponded with Farfetch. They say UPS isn't responding. How strange! @UPS They won't acknowledge my correspondence. I'm going to take this to court! Has anyone else ex...
Farfetch and UPS claim that the return shipment has been waiting in customs for over 1.5 months. They only deliver packages when it suits them. They're demanding we pay more in customs fees than what we paid for the product itself. When we applied for a refund, they dragged out the process. We reque...
I ordered a pair of shoes from Farfetch, but although the order shows as "delivered," nothing has arrived at my address. I've tried emailing and messaging them on Instagram, but there’s been zero response. I feel completely ignored and left without any resolution. Farfetch’s lack of communication h...
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