I placed an order on Farfetch, but it still hasn’t been shipped. How can I check the delivery status and find out when I will receive my item?

How to check the status of an order on Farfetch if it hasn’t been shipped for a long time, and when to expect delivery.
Here are practical and up-to-date recommendations:

Check the order status in your account.
• Log into your Farfetch profile and open the “My Orders” or “Orders & Delivery” section.
• In the list of orders, you will see the current status — “Processing,” “Shipped,” or “Delivered.”

Check the tracking number.
When the order is shipped, you will receive a notification with a tracking number. Enter this number on the courier service’s website to see where the package is. If you didn’t receive a tracking number, contact Farfetch support and ask them to resend it.

When to expect delivery.
On average, delivery takes 2 to 7 business days after the order is shipped. In some cases (for example, international shipping), the delivery time may be longer.

If your order is not shipped for a long time:
• Contact Farfetch customer support and provide your order number and payment date.
• Check your spam folder — status updates may end up there.
• If the “Processing” status doesn’t change for several days, you can request an order cancellation or a refund.

If Farfetch isn’t shipping the order and doesn’t explain the delay — don’t ignore it.

If your order on Farfetch is stuck in processing or the delivery is unreasonably delayed — submit a complaint on Xolvie. This can help speed up the resolution and protect your consumer rights.