Is it possible to change the delivery address or the delivery method on Farfetch after placing an order?

Xolvie Resolution Specialist28 Kasım 2025 12:59

Can you change the delivery address or delivery method on Farfetch after placing an order?

Changing the address:
You can update the address only before the order is shipped. Contact Farfetch support and provide the correct address, postal code and phone number.

If the order has already shipped:
• Farfetch cannot change the address after dispatch.
• Sometimes couriers (DHL, UPS, etc.) allow redirecting the parcel — check directly with the carrier.
• If delivery fails, the package is usually returned to the sender and Farfetch refunds the money.

Changing the delivery method:
You cannot switch from courier to pickup point (or vice versa) after checkout. The only option is to cancel the order before shipping and place a new one.

Tips:
• Double-check your address before paying.
• Keep the order confirmation email — it shows all delivery details.
• If you entered the wrong address, contact Farfetch support immediately before the order is shipped.

If Farfetch refuses to correct the address and you lose the order because of it, submit a complaint on Xolvie to protect your rights.

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