Can you change the delivery address or delivery method on Farfetch after placing an order?
Changing the address:
You can update the address only before the order is shipped. Contact Farfetch support and provide the correct address, postal code and phone number.
If the order has already shipped:
• Farfetch cannot change the address after dispatch.
• Sometimes couriers (DHL, UPS, etc.) allow redirecting the parcel — check directly with the carrier.
• If delivery fails, the package is usually returned to the sender and Farfetch refunds the money.
Changing the delivery method:
You cannot switch from courier to pickup point (or vice versa) after checkout. The only option is to cancel the order before shipping and place a new one.
Tips:
• Double-check your address before paying.
• Keep the order confirmation email — it shows all delivery details.
• If you entered the wrong address, contact Farfetch support immediately before the order is shipped.
If Farfetch refuses to correct the address and you lose the order because of it, submit a complaint on Xolvie to protect your rights.
