I ordered a pair of shoes from Farfetch, but although the order shows as "delivered," nothing has arrived at my address. I've tried emailing and messaging them on Instagram, but there’s been zero response. I feel completely ignored and left without any resolution.
Farfetch’s lack of communication has been incredibly frustrating, especially as I’m unable to get my money back. I expect either the shoes I paid for or a full refund, and I urge Farfetch to address this issue promptly. This experience has been highly disappointing, and I need Farfetch to take responsibility for this missing order.
Two months ago, I ordered a bag and shoes from Farfetch, but they never arrived. The items were returned, and apparently stuck in customs, but there’s no one to contact on the other side to resolve the issue. Farfetch hasn’t refunded my money either. I don’t understand how a company can operate like...
I attempted to return my Farfetch order via UPS before it even reached me due to unnecessary customs complications. However, the return process is completely stuck because Farfetch has not responded. I don’t understand how a company of this size operates with such poor customer service. They are re...
I ordered two pairs of Steve Madden shoes a month ago, yet I still haven’t received them, nor have I received any communication from the seller. Despite the payment being taken from my account in dollars, there has been complete silence—no tracking information, updates, or replies to my emails. I ca...
On November 12, 2025, I placed an order for a pair of boots through Farfetch Europa and paid 117.50 €. During shipping, I was informed that the product was held at customs, but there has been no progress since then and the item was never delivered to me. I emailed the company to get an update and f...
I ordered a bag from Farfetch on June 2, 2024, with order code LDD3HY, and the site stated it was being shipped from France, with an expected delivery date of July 3. It's now been over 2 months, and I still haven't received my order or any updates. I can't seem to find anyone to address this issue,...
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