I experienced a problem during the return process for a pair of Golden Goose shoes (Order No: M2MSHE) that I ordered from Farfetch to my address in Spain. After the item was shipped, I requested a return because I didn’t want to deal with customs procedures. However, Farfetch informed me that I would have to cover the UPS return shipping cost. Since I didn’t know how much that cost would be, I couldn’t proceed with the return, and the shoes remained stuck in customs.
This issue has been ongoing for about two months. I contacted Farfetch customer service and asked for the UPS return fee to be deducted from the 422 € I paid for the shoes, with the remaining amount refunded to my credit card. My request was denied, and no solution was offered.
This is the first time I’ve encountered such a problem, and I want my issue resolved. I am requesting that the UPS return fee be deducted from the product price and the remaining balance refunded to my credit card.
On September 19, 2025, I placed an order through Farfetch for a pair of shoes by Golden Goose and a handbag by Valentino (Order No: qdulgf). After my orders reached Istanbul, they got stuck in customs — I was asked to send notarized documents, which I did. Then a very high customs fee was calculated...
I purchased 2 items from Farfetch and I'm facing serious mistreatment. I bought 1 pair of shoes and 1 bag; the total was €330, with the shoes at €130 and the bag at €200. My items arrived at customs and customs demanded $1,160 in fees for these two products. I refused to accept this and wanted to re...
On July 20, 2025, I purchased On brand Cloudtilt model shoes through Farfetch. I placed my order to be delivered to my address in Istanbul/Ümraniye and paid a total of $166. The product was shipped via UPS Turkey but got held up in customs, and I was charged additional customs duties. During the ord...
I attempted to return my Farfetch order via UPS before it even reached me due to unnecessary customs complications. However, the return process is completely stuck because Farfetch has not responded. I don’t understand how a company of this size operates with such poor customer service. They are re...
On November 12, 2025, I placed an order for a pair of boots through Farfetch Europa and paid 117.50 €. During shipping, I was informed that the product was held at customs, but there has been no progress since then and the item was never delivered to me. I emailed the company to get an update and f...
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