How can I contact Farfetch customer support if I have questions about an order, payment, or return?

On June 17, 2025, I ordered a Burberry product through Farfetch. My order number is: SFZL3P. While I was expecting to receive the product at my address in Samsun/İlkadım, the product got held up in customs and I was charged customs duties. During the ordering process, I was never informed that custo...

I bought three Off-White shoes from Farfetch, but they got stuck at customs. Customs asked for extra money, so I requested a refund. Farfetch approved my refund request and said they would send me a code, but I’ve been waiting for weeks with no response. I’m currently a student in Macedonia and made...

The products I ordered from Farfetch got held up in customs. UPS informed me that they initiated return correspondence but the company hasn't responded. How can I contact Farfetch? Has anyone with knowledge about this issue been able to successfully complete the return process?

UPS negligence! My products from Farfetch are stuck in customs and I'm waiting for them to be returned. They never help at all. I corresponded with Farfetch. They say UPS isn't responding. How strange! @UPS They won't acknowledge my correspondence. I'm going to take this to court! Has anyone else ex...

I made a purchase through the Farfetch app on February 19, 2025, totaling €152, which included €132 for the product plus €20 shipping. The product got stuck in customs. I decided to have it returned through UPS. UPS stated they would communicate this to the site. I still haven't received any respons...

I ordered a bag from Farfetch on June 2, 2024, with order code LDD3HY, and the site stated it was being shipped from France, with an expected delivery date of July 3. It's now been over 2 months, and I still haven't received my order or any updates. I can't seem to find anyone to address this issue,...

I ordered a pair of shoes from Farfetch, but although the order shows as "delivered," nothing has arrived at my address. I've tried emailing and messaging them on Instagram, but there’s been zero response. I feel completely ignored and left without any resolution. Farfetch’s lack of communication h...

I recently signed up for Farfetch and attempted to use the WRBRE-68XQ5R discount code for new members, but it’s not applying. I’ve tried several times without success, even though there’s plenty of information online stating that new members are eligible for a discount. I’m ready to place my order,...