How can I contact Farfetch customer support if I have questions about an order, payment, or return?

How to contact Farfetch customer support if you have questions about an order, payment, or return:

1. Through your account:
• Log in → go to Help or Contact Us.
• Select the topic (order, delivery, payment, return).
• Describe the issue and attach screenshots, receipts, or photos.

2. By email:
• Write to [email protected]

• Include your order number, purchase date, delivery country, and details of the problem.
• Attach payment proof if the issue relates to billing.

3. By phone:
• Farfetch provides a hotline (the number for your region is listed in the Contact section on their website).
• Have your order number and email ready.

4. Via online chat:
• Available in the Farfetch app and sometimes on the website.
• Support can check order and return status in real time.

Response times:
• Email replies usually take 1–3 business days.
• Refund and delivery questions may take longer due to boutique verification.

If Farfetch doesn’t respond or refuses to solve your issue, you can file a complaint on Xolvie to escalate the situation.