Farfetch Ignores Refund Request After Burberry Item Stuck in Turkish Customs

On July 20, 2025, I purchased On brand Cloudtilt model shoes through Farfetch. I placed my order to be delivered to my address in Istanbul/Ümraniye and paid a total of $166. The product was shipped via UPS Turkey but got held up in customs, and I was charged additional customs duties. During the ord...

On September 19, 2025, I placed an order through Farfetch for a pair of shoes by Golden Goose and a handbag by Valentino (Order No: qdulgf). After my orders reached Istanbul, they got stuck in customs — I was asked to send notarized documents, which I did. Then a very high customs fee was calculated...

On November 12, 2025, I placed an order for a pair of boots through Farfetch Europa and paid 117.50 €. During shipping, I was informed that the product was held at customs, but there has been no progress since then and the item was never delivered to me. I emailed the company to get an update and f...

I purchased a textile item from Farfetch.com for €165.80, including €20 shipping. However, customs fees were 5 to 6 times the product price, so I wanted to return the item without picking it up from customs. I informed Farfetch and requested a refund. After a week of effort, the return still hasn’t ...

I purchased 2 items from Farfetch and I'm facing serious mistreatment. I bought 1 pair of shoes and 1 bag; the total was €330, with the shoes at €130 and the bag at €200. My items arrived at customs and customs demanded $1,160 in fees for these two products. I refused to accept this and wanted to re...