I Never Received My Farfetch Order and Got No Refund—Two Months Waiting

Merve
Farfetch
May 22, 2025 8:09 AM98

Two months ago, I ordered a bag and shoes from Farfetch, but they never arrived. The items were returned, and apparently stuck in customs, but there’s no one to contact on the other side to resolve the issue. Farfetch hasn’t refunded my money either. I don’t understand how a company can operate like this. Many others seem to have the same problem. Has anyone found a solution? If so, please let me know. I’m frustrated and just want either my order or my money back. Farfetch, please take responsibility and fix this urgently before more customers suffer.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

My return to Farfetch was sent, but the money hasn’t arrived yet. How long does the return processing take, and how can I track the status?

6 Complaint

I received a customs duty notification for my Farfetch order. Who pays the duty, and can it be avoided?

15 Complaint

Similar Complaints

Farfetch Order Return Delayed Due to UPS Customs Issues

Ebru
Farfetch
January 7, 2025 2:27 PM84

I attempted to return my Farfetch order via UPS before it even reached me due to unnecessary customs complications. Howe...

Farfetch Order Marked as Delivered, But Never Received

Sude
Farfetch
July 17, 2024 12:01 PM158

I ordered a pair of shoes from Farfetch, but although the order shows as "delivered," nothing has arrived at my address....

Farfetch Advertises Free Returns But Charges to Ship Products Back

Tuğba
Farfetch
July 22, 2025 11:22 PM39

I purchased 2 items from Farfetch and I'm facing serious mistreatment. I bought 1 pair of shoes and 1 bag; the total was...

Farfetch Won’t Deliver My Order or Respond to Emails

Bengisu
Farfetch
November 25, 2025 1:05 AM89

On November 12, 2025, I placed an order for a pair of boots through Farfetch Europa and paid 117.50 €. During shipping, ...