I bought sandals from the Farfetch website. Since the customs fees were excessive, I wanted to return them. However, the product has been stuck in customs for weeks, and when I email the site, they tell me that the sandals could be confiscated, in which case they won't be able to issue me a refund. They also state that if they're not confiscated and the product is returned, there will still be fees and I'll have to pay them. There's been no progress for weeks—I guess my money is gone.
I purchased 2 items from Farfetch and I'm facing serious mistreatment. I bought 1 pair of shoes and 1 bag; the total was €330, with the shoes at €130 and the bag at €200. My items arrived at customs and customs demanded $1,160 in fees for these two products. I refused to accept this and wanted to re...
Two months ago, I ordered a bag and shoes from Farfetch, but they never arrived. The items were returned, and apparently stuck in customs, but there’s no one to contact on the other side to resolve the issue. Farfetch hasn’t refunded my money either. I don’t understand how a company can operate like...
On November 12, 2025, I placed an order for a pair of boots through Farfetch Europa and paid 117.50 €. During shipping, I was informed that the product was held at customs, but there has been no progress since then and the item was never delivered to me. I emailed the company to get an update and f...
I purchased a textile item from Farfetch.com for €165.80, including €20 shipping. However, customs fees were 5 to 6 times the product price, so I wanted to return the item without picking it up from customs. I informed Farfetch and requested a refund. After a week of effort, the return still hasn’t ...
On July 20, 2025, I purchased On brand Cloudtilt model shoes through Farfetch. I placed my order to be delivered to my address in Istanbul/Ümraniye and paid a total of $166. The product was shipped via UPS Turkey but got held up in customs, and I was charged additional customs duties. During the ord...
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