Farfetch and UPS claim that the return shipment has been waiting in customs for over 1.5 months. They only deliver packages when it suits them. They're demanding we pay more in customs fees than what we paid for the product itself. When we applied for a refund, they dragged out the process. We request that this issue be resolved—it's been 1.5 months.
I purchased 2 items from Farfetch and I'm facing serious mistreatment. I bought 1 pair of shoes and 1 bag; the total was €330, with the shoes at €130 and the bag at €200. My items arrived at customs and customs demanded $1,160 in fees for these two products. I refused to accept this and wanted to re...
I attempted to return my Farfetch order via UPS before it even reached me due to unnecessary customs complications. However, the return process is completely stuck because Farfetch has not responded. I don’t understand how a company of this size operates with such poor customer service. They are re...
On July 20, 2025, I purchased On brand Cloudtilt model shoes through Farfetch. I placed my order to be delivered to my address in Istanbul/Ümraniye and paid a total of $166. The product was shipped via UPS Turkey but got held up in customs, and I was charged additional customs duties. During the ord...
UPS negligence! My products from Farfetch are stuck in customs and I'm waiting for them to be returned. They never help at all. I corresponded with Farfetch. They say UPS isn't responding. How strange! @UPS They won't acknowledge my correspondence. I'm going to take this to court! Has anyone else ex...
I purchased a textile item from Farfetch.com for €165.80, including €20 shipping. However, customs fees were 5 to 6 times the product price, so I wanted to return the item without picking it up from customs. I informed Farfetch and requested a refund. After a week of effort, the return still hasn’t ...
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