I made a purchase through the Farfetch app on February 19, 2025, totaling €152, which included €132 for the product plus €20 shipping. The product got stuck in customs. I decided to have it returned through UPS. UPS stated they would communicate this to the site. I still haven't received any response from the Farfetch app. Has anyone gotten any results?
The products I ordered from Farfetch got held up in customs. UPS informed me that they initiated return correspondence but the company hasn't responded. How can I contact Farfetch? Has anyone with knowledge about this issue been able to successfully complete the return process?
UPS negligence! My products from Farfetch are stuck in customs and I'm waiting for them to be returned. They never help at all. I corresponded with Farfetch. They say UPS isn't responding. How strange! @UPS They won't acknowledge my correspondence. I'm going to take this to court! Has anyone else ex...
Two months ago, I ordered a bag and shoes from Farfetch, but they never arrived. The items were returned, and apparently stuck in customs, but there’s no one to contact on the other side to resolve the issue. Farfetch hasn’t refunded my money either. I don’t understand how a company can operate like...
I attempted to return my Farfetch order via UPS before it even reached me due to unnecessary customs complications. However, the return process is completely stuck because Farfetch has not responded. I don’t understand how a company of this size operates with such poor customer service. They are re...
On July 20, 2025, I purchased On brand Cloudtilt model shoes through Farfetch. I placed my order to be delivered to my address in Istanbul/Ümraniye and paid a total of $166. The product was shipped via UPS Turkey but got held up in customs, and I was charged additional customs duties. During the ord...
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