I shipped product samples to Germany via DHL Express for a competition entry. Before shipping, I repeatedly asked specifically whether the recipient would incur any extra customs charges, and I was clearly assured that “there would be no additional fees, and even if there were you could pay them,” a...
The shipment sent via DHL Logistics has not been delivered to my address in Küçükçekmece, Istanbul since January 3, 2026. Despite several days passing, I see no progress in the tracking system, and my package has still not been delivered to me. I am unable to reach a customer service phone number f...
An important document sent from Germany via DHL Express, with tracking number 5550316763, was scheduled to be delivered today. I waited at home all day at my address, only to receive a message stating “you were not at home.” This message is completely false, as I was at home the entire day. When I ...
I had a shipment sent via DHL eCommerce to my address in New York, but on December 31, 2025, it was delivered to a completely unknown person at an address that is not mine. I do not know the person who received the package and the address does not belong to me in any way. After realizing that the de...
I sent a package to my mother and sibling from abroad via DHL. The shipment date was December 12, 2025, and the tracking number is CR907438382DE. After clearing customs, the package was forwarded to Balıkesir; however, during the delivery stage, the process was unnecessarily prolonged. The package I...
I would like to share my complaint regarding the lack of information and incorrect guidance I experienced during my DHL delivery process. Although the system showed that my shipment with tracking number 4315847734 would be delivered today between 12:00 p.m. and 3:00 p.m., I was unable to get any cle...
I shipped a package to Sumgait, Azerbaijan via Yurtiçi Kargo, and after it was handed over to DHL, it has not been delivered for weeks and I still have not received accurate information. The shipment with DHL tracking number JD014600012392291605 was processed on December 11, 2025, and I was told it ...
On November 24, 2025, a shipment was sent from Germany via DHL with tracking number CR907497876DE. According to the shipment tracking information and my conversations with DHL Germany, the package appears to be in Turkey; however, the package that should have been delivered to Bartın City Center has...
As part of my new Vodafone cable internet application, the installation device that was supposed to be sent to me free of charge never reached me, even though it appears as delivered in the DHL system. According to the tracking information, the package was marked as delivered on December 5, 2025, bu...
I would like to return a product that I purchased from Amazon and received on November 22, using DHL Express Turkey’s free home pickup return service. However, because I do not have a printer, I am unable to print the return documents sent by Amazon, and therefore cannot attach the required paperwor...
I am writing to express my frustration regarding a shipment sent to me from abroad via DHL Express, which contains only books. Despite successfully passing customs control, the shipment has been held in Istanbul for the past 7 days, and there has been no progress in its delivery. The estimated deliv...
Amazon Turkey uses DHL for shipping, but unfortunately, DHL does not deliver to my address. As an Amazon Prime member, I reached out to customer service regarding an issue, and to my surprise, the representative recommended that I cancel my Prime membership. Whenever I place an order, Amazon always ...
For a long time, I have been regularly sending shipments abroad with DHL, and each time a courier order was created and the packages were picked up directly from our office. On November 13, 2025, I created a courier request in the same way for my shipment with number PRG251113160534. However, about ...
I'm having trouble with the delivery of my international package with DHL Express. My package, which arrived in Türkiye from abroad and cleared customs within two days, was unable to be delivered due to the courier's whims and absurd tactics. The first day, the package was refused delivery with the ...
Based on the written freight quotation provided by DHL, we arranged the shipment with tracking number 5570929011 on October 6, 2025. However, after the goods reached their destination, DHL refused to honor the discounted rate originally quoted and instead invoiced €4,800 instead of the agreed €2,300...
On September 15, I sent a set of documents from the Gebze Outlet Center branch to Batum, Georgia through DHL Express. I paid €75 for a 2-day delivery service. However, even though both the address and phone number were correct, the documents were never delivered to the recipient. What’s worse, I re...
On 29.06.2025, we shipped a parcel via DHL Express under Waybill No: 2964186374. The official quotation provided on DHL’s website and confirmed by the courier record was €18.25. The shipment weight was 0.2 kg, the volumetric weight was 0.128 kg, and the chargeable weight was 0.5 kg. Despite this, DH...
Our shipment with tracking number 1813395242 was scheduled to be picked up from the sender on Monday, September 29, 2025, by 14:00. However, 25 hours have passed, and the pickup has still not been completed. The collection address is 10090 Zagreb, Croatia. I contacted DHL Express customer service, ...
On September 11, 2025, I sent an important document shipment to Finland through DHL’s Spil branch. About two weeks later, I contacted the branch to check the shipment status, and they told me the package had been delivered. However, when I checked DHL’s official website, it still showed that the shi...
On September 22, 2025, our import documents, which were supposed to be delivered to us via DHL Express, still have not been received despite being shipped with tracking number 8581990620. Because of this delay, our shipment has been stuck in customs for 3 days, forcing our company to pay storage fee...
My international shipment with tracking number CY289709598DE has still not been delivered and appears to be lost, even though it has been nearly 6 weeks. The package contained clothes and shoes. The sender has already reported the issue to DHL customer service, but no solution has been provided to t...
My shipment with delivery number 9752937875 was incorrect, so I informed the courier during delivery that I wanted to return it without accepting the package. The courier assured me that he would personally come to my address the next day to pick it up and told me there was no need to visit the DHL ...
My shipment with tracking number 4150466950, sent on September 3, 2025, has still not been delivered to my address in Ankara/Çankaya. Even though 15 days have passed, no delivery has taken place. During this period, I attempted to contact DHL Express customer service multiple times, but I have recei...
Although I am generally very satisfied with Amazon, I faced an issue when trying to return an order worth ₺600. On September 16, 2025, around 11 a.m., I went to the Çatmaca DHL e-commerce branch in Bartın to complete my return. I had already initiated the return process through the Amazon app, but I...