I had a shipment sent via DHL eCommerce to my address in New York, but on December 31, 2025, it was delivered to a completely unknown person at an address that is not mine. I do not know the person who received the package and the address does not belong to me in any way. After realizing that the delivery information showed a completed delivery to someone I do not know, I tried to reach DHL eCommerce customer service and reported that my package had been delivered to the wrong address. However, I have not received any response so far and my issue is still unresolved. I request that my product be resent to my correct address as soon as possible and that I receive a clear explanation and an apology for this mistake and the lack of response.
On Saturday, July 20, 2025, a package was sent to me via DHL. Without making any delivery attempt or providing any form of notification, DHL initiated the return process on Tuesday, July 22—just two business days later. According to both legal requirements and DHL’s own service standards, if the rec...
My shipment with delivery number 9752937875 was incorrect, so I informed the courier during delivery that I wanted to return it without accepting the package. The courier assured me that he would personally come to my address the next day to pick it up and told me there was no need to visit the DHL ...
My package was shipped with DHL from Germany and has still not been delivered—35 days later. It was sent on April 14, and despite all my efforts to get help, I haven’t received any resolution. For the past 15 days, there has been no tracking update at all, and the package appears to be stuck somewhe...
For a long time, I have been regularly sending shipments abroad with DHL, and each time a courier order was created and the packages were picked up directly from our office. On November 13, 2025, I created a courier request in the same way for my shipment with number PRG251113160534. However, about ...
On January 14, a package was shipped to me from Turkey via DHL, and it has now been 32 days, yet I still haven't received it! How is this even possible? I can’t find a customer service number to call, and there’s no one to assist me. When I try to track it, one person says it went to the U.S., anot...
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