I placed an order with delivery through DHL, but the package is delayed. How can I find out where my shipment is and when it will be delivered?

On September 15, I sent a set of documents from the Gebze Outlet Center branch to Batum, Georgia through DHL Express. I paid €75 for a 2-day delivery service. However, even though both the address and phone number were correct, the documents were never delivered to the recipient. What’s worse, I re...

Our shipment with tracking number 1813395242 was scheduled to be picked up from the sender on Monday, September 29, 2025, by 14:00. However, 25 hours have passed, and the pickup has still not been completed. The collection address is 10090 Zagreb, Croatia. I contacted DHL Express customer service, ...

My international shipment with tracking number CY289709598DE has still not been delivered and appears to be lost, even though it has been nearly 6 weeks. The package contained clothes and shoes. The sender has already reported the issue to DHL customer service, but no solution has been provided to t...

My shipment with tracking number 4150466950, sent on September 3, 2025, has still not been delivered to my address in Ankara/Çankaya. Even though 15 days have passed, no delivery has taken place. During this period, I attempted to contact DHL Express customer service multiple times, but I have recei...

On Saturday, July 20, 2025, a package was sent to me via DHL. Without making any delivery attempt or providing any form of notification, DHL initiated the return process on Tuesday, July 22—just two business days later. According to both legal requirements and DHL’s own service standards, if the rec...

My package was shipped with DHL from Germany and has still not been delivered—35 days later. It was sent on April 14, and despite all my efforts to get help, I haven’t received any resolution. For the past 15 days, there has been no tracking update at all, and the package appears to be stuck somewhe...

I handed over my shipment to DHL on April 29, expecting fast and reliable delivery. Today is May 2, and the package has still not been delivered. This delay is unacceptable, especially considering that the destination is a well-known, central location: the main branch of a bank in Malta, located on ...

I ordered a Samsung TV online, and DHL was supposed to deliver it today. Samsung and their courier service totally wasted my time! Instead of delivering my TV, they lied and sent a ridiculous text message claiming they "couldn't reach me," exactly after 10 PM, conveniently preventing me from contact...

I purchased a Samsung dryer on February 17, but it still hasn’t been delivered. Every time I contact DHL, they claim that the roads are closed and tell me to wait for "tomorrow or another day." However, the roads are not closed, and other delivery services are operating as usual. Yesterday, they co...

On January 14, a package was shipped to me from Turkey via DHL, and it has now been 32 days, yet I still haven't received it! How is this even possible? I can’t find a customer service number to call, and there’s no one to assist me. When I try to track it, one person says it went to the U.S., anot...

On December 12, I paid ₺5,777 to send a New Year gift to Hungary via DHL. Before accepting the package, the DHL representative inspected each item. Despite waiting for days, the package was never delivered to the recipient. After constant follow-ups, I requested the package to be returned on Decembe...

Our shipment with DHL (tracking number: 1045232285) was sent from Hong Kong and arrived in just two days. However, after clearing customs on Monday and requesting a simple address change, the delivery has been inexplicably delayed. It is now Thursday, and our packages are still not delivered. Every...

I placed two orders with Samsung online, and one of them arrived incorrectly. I promptly contacted Samsung, who informed DHL and Hepsiburada. I provided all necessary details to both Samsung and the courier, assisting them in good faith to resolve the mix-up, even though I could have benefited finan...

We’ve been working with DHL Express for over 10 years at a corporate level, but this time their carelessness and lack of responsibility have caused us significant issues. A shipment we sent abroad 35 days ago still hasn’t been received by our international client. This delay is unacceptable, and as ...

I placed an order from China on 19/09/2024, but it was marked as delivered on 11/09/2024, even though I haven’t received the product. According to the 17track tracking system, the package cleared customs and was handed over to a local carrier. However, after entering the country, the status changed ...

It's been a whole month and I still haven't received my package from Germany. Can you believe it? It indicates that it is located at Başakşehir PTT. Why hasn't it been delivered yet? Where can I find information about this? I've been trying to get in touch, but it seems like no one is answering. Why...

On March 22nd, my parcel was sent from Germany. It's already May 6th, and there is still no sign of it. Despite my attempts to contact both DHL Road and DHL Air, I was met with unhelpful responses stating that they were unable to provide any information. However, PTT shifts the responsibility to Tur...

I paid €133 for a product through the Farfetch app, and it arrived from Germany within 10 hours via DHL. After passing customs, it was ready for delivery, and they contacted me to confirm the address. I provided the address, but the shipment never arrived. Later, I was notified that it had been reca...

I mailed documents worldwide using DHL Express, but the cost was equivalent to a round-trip plane ticket. It was not delivered within the given time limit, and I received a message saying, "Your address is incorrect; please rearrange and set a new delivery date." When I called, they indicated they d...

Recently, I had trouble with a courier order I made. DHL canceled it without giving me an apartment number, which was unexpected. The courier never showed up for the pickup, even though they called and I gave them my apartment number. I checked the records and made sure my address was correct; the c...

On January 5th, I purchased the Joom e-commerce site, selecting and paying for three items from their catalogs. The merchandise, facilitated by the seller Shoplar, was sent to my address with the order "Send to the address of the one who placed the order" via DHL Express after completing the necessa...

The worst DHL customer service The worst customer service you can deal with, the Turkey office DHL does not care about customers at all. An important shipment can remain with them for two weeks without care. I do not recommend working with them at all. I have been shipping since last Monday 11.12.20...

DHL customs consultancy confiscated my cargo, stating that my purchase from the Farfetch website was held at customs. Despite having paid the shipping and tax fees during my shopping, my order is now stuck at customs due to it being over 150€. In that case, they shouldn't have accepted the cargo in ...

On March 9, 2023, I placed an order on the Guess EU website, but my package appears to be in transit somewhere in Germany or Turkey. Despite the fact that PTT and DHL are available as shipping options, I have no idea which courier service is handling my delivery. It has already been 18 days since my...

On March 15th, I sent my passport document via Mugla DHL, which cost me a whopping 54 euros. I usually use DHL because their services are quick and reliable, but this time I feel like I wasted my money. It took a week for the Home Office to receive my document, and I realized that I could have sent ...