The DHL tracking number shows ‘in transit,’ but the package hasn’t moved for several days. How can I find out the reason for the delay?

Our shipment with tracking number 1813395242 was scheduled to be picked up from the sender on Monday, September 29, 2025, by 14:00. However, 25 hours have passed, and the pickup has still not been completed. The collection address is 10090 Zagreb, Croatia. I contacted DHL Express customer service, ...

On September 11, 2025, I sent an important document shipment to Finland through DHL’s Spil branch. About two weeks later, I contacted the branch to check the shipment status, and they told me the package had been delivered. However, when I checked DHL’s official website, it still showed that the shi...

On September 22, 2025, our import documents, which were supposed to be delivered to us via DHL Express, still have not been received despite being shipped with tracking number 8581990620. Because of this delay, our shipment has been stuck in customs for 3 days, forcing our company to pay storage fee...

My international shipment with tracking number CY289709598DE has still not been delivered and appears to be lost, even though it has been nearly 6 weeks. The package contained clothes and shoes. The sender has already reported the issue to DHL customer service, but no solution has been provided to t...

My shipment with tracking number 4150466950, sent on September 3, 2025, has still not been delivered to my address in Ankara/Çankaya. Even though 15 days have passed, no delivery has taken place. During this period, I attempted to contact DHL Express customer service multiple times, but I have recei...

On Saturday, July 20, 2025, a package was sent to me via DHL. Without making any delivery attempt or providing any form of notification, DHL initiated the return process on Tuesday, July 22—just two business days later. According to both legal requirements and DHL’s own service standards, if the rec...

I’m extremely frustrated with DHL’s lack of communication and accountability. My package was shipped from Germany 15 days ago, and the last tracking update was on May 3. Since then, there has been no movement at all. The package is stuck, and I have no idea where it is or when it will be delivered. ...

DHL has completely failed to deliver on its promises—and lost our urgent international shipment in the process. Our package, containing valuable documents, was supposed to arrive in Germany on April 30. Instead, it’s been stuck in Istanbul for over 10 days, according to the tracking system, with no ...

My package was shipped with DHL from Germany and has still not been delivered—35 days later. It was sent on April 14, and despite all my efforts to get help, I haven’t received any resolution. For the past 15 days, there has been no tracking update at all, and the package appears to be stuck somewhe...

I handed over my shipment to DHL on April 29, expecting fast and reliable delivery. Today is May 2, and the package has still not been delivered. This delay is unacceptable, especially considering that the destination is a well-known, central location: the main branch of a bank in Malta, located on ...

I ordered a Samsung TV online, and DHL was supposed to deliver it today. Samsung and their courier service totally wasted my time! Instead of delivering my TV, they lied and sent a ridiculous text message claiming they "couldn't reach me," exactly after 10 PM, conveniently preventing me from contact...

I sent a package through DHL to my daughter studying in Poland on February 24th. Despite being promised a delivery within 1-2 days, it's now been 8 frustrating days, and my daughter still hasn’t received it. We've repeatedly provided all requested documentation to DHL staff in Warsaw (including the ...

I purchased a Samsung dryer on February 17, but it still hasn’t been delivered. Every time I contact DHL, they claim that the roads are closed and tell me to wait for "tomorrow or another day." However, the roads are not closed, and other delivery services are operating as usual. Yesterday, they co...

On January 14, a package was shipped to me from Turkey via DHL, and it has now been 32 days, yet I still haven't received it! How is this even possible? I can’t find a customer service number to call, and there’s no one to assist me. When I try to track it, one person says it went to the U.S., anot...

I am beyond frustrated with DHL’s international shipping process after ordering three long-sought books from abebooks.com in the United States. I’ve been waiting since early December, yet there has been no tracking update since December 19, and I have no idea if my package is stuck in customs or mis...

I have a package sent from Germany via DHL on December 7. The last update was on December 13, and since then, there has been no progress or communication regarding the shipment's whereabouts. When I contacted PTT, they stated that the package must not have arrived in the country yet, as it is not v...

Our shipment with DHL (tracking number: 1045232285) was sent from Hong Kong and arrived in just two days. However, after clearing customs on Monday and requesting a simple address change, the delivery has been inexplicably delayed. It is now Thursday, and our packages are still not delivered. Every...

I am very frustrated with DHL regarding a shipment sent to me from Germany to Istanbul. Over 10 days ago, my friend sent the package and provided me with a tracking code. However, every time I check the tracking system, it shows vague or no updates about the package’s location. This situation is un...

We’ve been working with DHL Express for over 10 years at a corporate level, but this time their carelessness and lack of responsibility have caused us significant issues. A shipment we sent abroad 35 days ago still hasn’t been received by our international client. This delay is unacceptable, and as ...

I placed an order for a model kit on Amazon from a Chinese seller on 06/07/2024. The item was shipped within 2 days, and everything seemed fine initially. However, when I tracked the package through Amazon, it only said "in transit," even after a week. I then entered the tracking number on DHL's web...

I purchased two textile items from Desigual/Spain in two separate orders, resulting in two shipments. On 11.07.2024, I received SMS notifications from DHL informing me that I needed to initiate customs procedures. Upon contacting DHL on the same day, I learned that due to customs regulations, both s...

It's been a whole month and I still haven't received my package from Germany. Can you believe it? It indicates that it is located at Başakşehir PTT. Why hasn't it been delivered yet? Where can I find information about this? I've been trying to get in touch, but it seems like no one is answering. Why...

About a month ago, my package with tracking number CY 5852***94 6DE, which was supposed to be delivered by PTT, was directed to customs due to cosmetic products inside. Customs officials informed me that if I didn't claim any items, they would return the package to the sender. However, when I checke...

On March 22nd, my parcel was sent from Germany. It's already May 6th, and there is still no sign of it. Despite my attempts to contact both DHL Road and DHL Air, I was met with unhelpful responses stating that they were unable to provide any information. However, PTT shifts the responsibility to Tur...

I placed an order on AliExpress on March 24th, and it was shipped the following day, on March 25th. I was able to keep tabs on my order using the tracking number CN002829002DE until March 28th. However, it's been a whole month since then and there hasn't been any activity or updates. Excuse me, but ...