I paid for DHL delivery, but the shipment status is not updating. What should I do in this case?

On September 15, I sent a set of documents from the Gebze Outlet Center branch to Batum, Georgia through DHL Express. I paid €75 for a 2-day delivery service. However, even though both the address and phone number were correct, the documents were never delivered to the recipient. What’s worse, I re...

On September 11, 2025, I sent an important document shipment to Finland through DHL’s Spil branch. About two weeks later, I contacted the branch to check the shipment status, and they told me the package had been delivered. However, when I checked DHL’s official website, it still showed that the shi...

I’m extremely frustrated with DHL’s lack of communication and accountability. My package was shipped from Germany 15 days ago, and the last tracking update was on May 3. Since then, there has been no movement at all. The package is stuck, and I have no idea where it is or when it will be delivered. ...

DHL has completely failed to deliver on its promises—and lost our urgent international shipment in the process. Our package, containing valuable documents, was supposed to arrive in Germany on April 30. Instead, it’s been stuck in Istanbul for over 10 days, according to the tracking system, with no ...

I am beyond frustrated with DHL’s international shipping process after ordering three long-sought books from abebooks.com in the United States. I’ve been waiting since early December, yet there has been no tracking update since December 19, and I have no idea if my package is stuck in customs or mis...

I have a package sent from Germany via DHL on December 7. The last update was on December 13, and since then, there has been no progress or communication regarding the shipment's whereabouts. When I contacted PTT, they stated that the package must not have arrived in the country yet, as it is not v...

Entering the recipient's address on the website is a complete hassle. I understand the operational challenges, but after going through so much effort and paying ₺3500, I chose delivery via QR code. The system provided an address that supposedly accepts QR deliveries, but when you get there, they say...

I am very frustrated with DHL regarding a shipment sent to me from Germany to Istanbul. Over 10 days ago, my friend sent the package and provided me with a tracking code. However, every time I check the tracking system, it shows vague or no updates about the package’s location. This situation is un...

I placed an order for a model kit on Amazon from a Chinese seller on 06/07/2024. The item was shipped within 2 days, and everything seemed fine initially. However, when I tracked the package through Amazon, it only said "in transit," even after a week. I then entered the tracking number on DHL's web...

I placed an order on AliExpress on March 24th, and it was shipped the following day, on March 25th. I was able to keep tabs on my order using the tracking number CN002829002DE until March 28th. However, it's been a whole month since then and there hasn't been any activity or updates. Excuse me, but ...

Recently, I had trouble with a courier order I made. DHL canceled it without giving me an apartment number, which was unexpected. The courier never showed up for the pickup, even though they called and I gave them my apartment number. I checked the records and made sure my address was correct; the c...

I paid for the delivery of a document to Germany using DHL Express. After accepting the payment, the service point abruptly closed the website panel, leaving me unable to access any shipment details despite the successful payment. I reached out to customer service, and they advised me to email finan...

On March 9, 2023, I placed an order on the Guess EU website, but my package appears to be in transit somewhere in Germany or Turkey. Despite the fact that PTT and DHL are available as shipping options, I have no idea which courier service is handling my delivery. It has already been 18 days since my...

On December 14, 2022, I sent a document with a Turkish-to-German translation of around 60 pages to this address from PTT in Izmir, Turkey (Bezirksregierung Münster Dezernat 24 - pug Domplatz 1-3 48143 Münster). On 02.01.2023, the status of the shipment with the barcode RR324114460TR was updated to "...

I used Deutsche Post to ship some packages from Germany to Turkey; however, I was not provided with a tracking number by the company. I was provided with a bill for the purchase. Just an invoice was sent over to me. It's been a total of 20 days. There is still no sign of its arrival. I am unable to ...