My child’s phone has been charged for the “VPN Lumos – Weekly Premium” subscription through Google Play without my knowl...edge since September 2025. I only noticed these charges on 29 August 2026, and the total amount paid so far is approximately 36,000 yen. After realizing this, I immediately cancell
On May 20, 2026, at around 20:49, I noticed that 199.99 TL was charged to my VakıfBank card by a entity named "Google VP...N Lumos" without my permission or authorization. I never entered or provided my card details anywhere; I had only downloaded a VPN application for a brief moment and deleted it com
On May 16, 2026, an unauthorized transaction of 199 TL was made from my Ziraat Bank debit card without my knowledge or c...onsent. In my transaction history, the statement description reads "Google VPN lumos fast GB." I have never created a membership, subscribed to, or made any purchases with either G
I am using a weekly VPN Lumos subscription, and on January 13, an amount of 199 THB was deducted from my TrueMoney accou...nt linked to the phone number 09869289** without my confirmation or authorization. I did not knowingly approve this subscription renewal, and I only became aware of it after the mo
I only used the free trial period and canceled the subscription before the trial ended, but money is still being charged... to my VPN Lumos account. Last month, £19.99 was deducted, and today the same amount was charged again from my account. These charges are being taken from my bank without my author
I unknowingly started a Google VPN Lumos Fast subscription on my Android phone in September 2025. At first, I did not ca...refully review my credit card statements, so I did not notice the charges. However, over the past 15 days, after checking my credit card statements, I discovered that $5 has been c
On December 29, 2025, two separate charges were made to my Akbank card ending in 4623 under the name YDS VPN Lumos — one... for $36 and another for $0. I did not start this subscription, I did not provide any authorization, and these transactions were made entirely without my knowledge. After discover
Even though I previously canceled my VPN Lumos subscription that I purchased through Google and deleted my account, $5 c...ontinues to be charged to my card every month. Most recently, another $5 charge was made today to my Yapı Kredi credit card. I do not accept the continuation of these charges desp
I recently discovered that for the past one to two months, money has been regularly deducted from my debit card without ...my knowledge or authorization through the VPN Lumos application on my iOS phone. During this period, a total of approximately $14–$18 appears to have been charged to my card. Even
On December 13, 2025, and December 15, 2025, my Enpara account was charged twice on each date — $5 per charge — under th...e description “Google VPN Lumos Fast London,” without my knowledge or authorization. When I checked the subscriptions section on my phone, there was no active subscription associa
On November 6, 2025, a charge of $5 was made to my Akbank card without my knowledge or authorization under the name “YDS... Google VPN Lumos Fas.” I did not apply for or start any subscription or membership related to this charge, and I did not receive any notification message or email regarding this t
On October 25, 2025, at 3:52 PM, a charge of $5 was made to my Akbank debit card under the name “ Google VPN Lumos” with...out my knowledge. I did not make this transaction, and the money was withdrawn from my account without my authorization. I have not yet received a response from Akbank customer se
For the past three months, $5 has been charged every month to my Enpara/QNB Finansbank debit card under the name “Lumos ...Google London VPN,” without my knowledge or authorization. I never subscribed to this service, and I did not share my card information. I do not know the reason for these unauthori
I started using the VPN Lumos application on my Android device with a free trial period. However, before my trial ended,... my card was charged twice — on September 20 and September 27 — $5 each time, for a total of $9. My order number for these transactions is: gpa. 3346-4059-6854-44862. After these
On August 17, 2025, a charge of $3 was made to my Garanti Bank credit card under the name “Google VPN Lumos Fast.” In ad...dition to this transaction, I experienced the same type of unauthorized charge six more times at different dates. I have no knowledge of this service or subscription, and I never s
On June 17, I accidentally purchased the VPN Lumos service. While playing a game, I mistakenly bought the product throug...h a website and then noticed that it included a three-day free trial. Since I did not want to use the product, I canceled it the same day without delay. Despite this, a charge of $
Even though I never installed the VPN Lumos application, $5 was charged from my account, and I was completely unaware of... it. The money was withdrawn early in the morning. I do not have the application, and the charge was made without my authorization. I also want to know whether this is a recurring
I want to file a complaint about the VPN application. I am not using the app and I do not want to use it. I cannot find ...any record showing that I have an active subscription, but I am being charged $5 every week from my account. How long will I have to keep paying this, and how can I stop it? Pleas
I did not purchase VPN Lumos in any way. However, $5 was charged to my card. Are you serious? I did not buy this, and I ...just noticed it now. I don’t even have the VPN Lumos application on my phone, so how could I have paid for it? I can send you the transaction receipt if needed. I am requesting a
Even though I did not purchase a subscription to Google VPN Lumos Super Secure VPN, and the application is not even inst...alled on my phone, $3 was charged to my account. I want my money refunded. How is something like this even possible? Please refund the amount to my card as soon as possible. The a
Even though I did not purchase a subscription to VPN Lumos Super Secure VPN, and the application is not installed on my ...phone, $3 was charged to my account. I want my money refunded. How is something like this even possible? Please refund the amount to my card as soon as possible. The app will not
