My shipment with delivery number 9752937875 was incorrect, so I informed the courier during delivery that I wanted to return it without accepting the package. The courier assured me that he would personally come to my address the next day to pick it up and told me there was no need to visit the DHL branch. On September 18, 2025, I was instructed to write the return code on the package and wait at home. However, despite waiting the entire day, the courier never arrived, and I did not receive any updates.
Because of my work schedule, I am unable to go to the branch myself, which is why I relied on the courier’s assurance that the return would be collected directly from my address. The item in question is worth ₺802, and I request that DHL urgently send a courier to pick up the return from my home and resolve my issue without further delay.
I expect a prompt response and immediate action so that my return can be processed properly and my inconvenience can be compensated.
On March 14, 2025, I scheduled a DHL pickup for Monday, March 17, requesting that the courier collect my package directly from my home. I chose home pickup because I have a 2.5-year-old daughter and cannot easily leave the house. I paid a high fee expecting professional service and fast internationa...
On Saturday, July 20, 2025, a package was sent to me via DHL. Without making any delivery attempt or providing any form of notification, DHL initiated the return process on Tuesday, July 22—just two business days later. According to both legal requirements and DHL’s own service standards, if the rec...
On October 6, 2025, I placed an order on Trendyol (order no: 9805112457) to be delivered to my address. However, the delivery was not completed because the courier did not ring the bell and, despite knowing the door code, did not leave the package at my door. My phone was charging at the time, so I ...
On August 8, 2025, I received a notification regarding my UPS shipment (tracking number: 1ZE549G06806368918) stating that I was “not at the address.” However, this is completely false because I was at home all day, and no courier ever came to my door. It is unacceptable that a package can be marked ...
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