I Report DHL Losing My International Shipment With Clothes And Shoes

Ersin
DHL
September 19, 2025 9:40 AM23

My international shipment with tracking number CY289709598DE has still not been delivered and appears to be lost, even though it has been nearly 6 weeks. The package contained clothes and shoes. The sender has already reported the issue to DHL customer service, but no solution has been provided to this day.

I find it unacceptable and shocking that such a large company could make such a serious and fundamental mistake. This delay and lack of responsibility have caused me significant frustration and inconvenience.

I want my complaint and the hardship I am facing to be seen publicly. I demand a clear explanation from DHL and an immediate resolution to recover or compensate for my lost shipment.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

I placed an order with delivery through DHL, but the package is delayed. How can I find out where my shipment is and when it will be delivered?

27 Complaint

The DHL tracking number shows ‘in transit,’ but the package hasn’t moved for several days. How can I find out the reason for the delay?

33 Complaint

Similar Complaints

DHL Shipment Delayed Despite Paying $1000 for Fast Delivery

Mehmet
DHL
December 19, 2024 10:48 AM32

Our shipment with DHL (tracking number: 1045232285) was sent from Hong Kong and arrived in just two days. However, after...

Shein Return Policy: What You Need To Know

Christine
SHEIN
October 15, 2023 7:44 PM2,707

On October 7th, I ordered several clothing from SHEIN. My order was supposed to arrive two days later via fast shipping,...