DHL delivered not all of the items from my order. How can I get the missing items?

Xolvie Resolution Specialist September 24, 2:28 pm

If some items are missing from an order delivered by DHL, it’s important to determine at which stage the problem occurred:

First, check with the seller/sender. DHL delivers the package in the same condition it was handed over by the store or company. Missing items often originate from the seller’s side.

Compare the packing list with the actual contents. If something is clearly missing inside the package, keep all documents and take photos.

File a claim. If DHL is indeed responsible (e.g., part of the shipment was lost during transit), submit a complaint via the DHL Claims page.

❗ If DHL refuses to accept responsibility or does not assist with the missing items, 👉file a complaint on Xolvie👈.

This will help draw attention to the issue and speed up its resolution.

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