Our shipment with tracking number 1813395242 was scheduled to be picked up from the sender on Monday, September 29, 2025, by 14:00. However, 25 hours have passed, and the pickup has still not been completed. The collection address is 10090 Zagreb, Croatia.
I contacted DHL Express customer service, but unfortunately, I was informed that they could not assist with the issue. Due to this delay, we were embarrassed in front of our clients and have experienced operational disruption and financial loss.
We urgently request the immediate pickup and delivery of our shipment as initially scheduled. We also ask for a prompt update and a clear explanation for this delay.
Based on the written freight quotation provided by DHL, we arranged the shipment with tracking number 5570929011 on October 6, 2025. However, after the goods reached their destination, DHL refused to honor the discounted rate originally quoted and instead invoiced €4,800 instead of the agreed €2,300...
On Saturday, July 20, 2025, a package was sent to me via DHL. Without making any delivery attempt or providing any form of notification, DHL initiated the return process on Tuesday, July 22—just two business days later. According to both legal requirements and DHL’s own service standards, if the rec...
My shipment with tracking number 4150466950, sent on September 3, 2025, has still not been delivered to my address in Ankara/Çankaya. Even though 15 days have passed, no delivery has taken place. During this period, I attempted to contact DHL Express customer service multiple times, but I have recei...
On September 22, 2025, our import documents, which were supposed to be delivered to us via DHL Express, still have not been received despite being shipped with tracking number 8581990620. Because of this delay, our shipment has been stuck in customs for 3 days, forcing our company to pay storage fee...
My shipment with delivery number 9752937875 was incorrect, so I informed the courier during delivery that I wanted to return it without accepting the package. The courier assured me that he would personally come to my address the next day to pick it up and told me there was no need to visit the DHL ...
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