DHL delivered my package damaged. How can I file a claim and get compensation?
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Xolvie Resolution Specialist September 24, 2:27 pm
If DHL delivered your package damaged, follow these steps:
Document the damage. Take photos of the packaging and contents immediately upon receipt. This will serve as evidence during the claim process.
Request a damage report upon receipt. If the courier is still present or you are picking up the package at a service point, insist on completing a damage report.
Submit a claim online or by phone. You can file a claim on the official DHL Claims page or through the hotline:
1-800-225-5345 (US)
0344 248 0012 (UK)
The deadline for filing a claim is no later than 7 days after receiving the package.
Prepare documents: waybill (tracking number), photos, receipt, or any other document confirming the value of the contents.
❗ If DHL delays compensation or refuses to acknowledge responsibility, 👉file a complaint on Xolvie👈 to speed up resolution and warn other customers about the risks.
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