DHL delivered my package damaged. How can I file a claim and get compensation?

If DHL delivered your package damaged, follow these steps:

Document the damage. Take photos of the packaging and contents immediately upon receipt. This will serve as evidence during the claim process.

Request a damage report upon receipt. If the courier is still present or you are picking up the package at a service point, insist on completing a damage report.

Submit a claim online or by phone. You can file a claim on the official DHL Claims page or through the hotline:

1-800-225-5345 (US)
0344 248 0012 (UK)

The deadline for filing a claim is no later than 7 days after receiving the package.

Prepare documents: waybill (tracking number), photos, receipt, or any other document confirming the value of the contents.

❗ If DHL delays compensation or refuses to acknowledge responsibility, 👉file a complaint on Xolvie👈 to speed up resolution and warn other customers about the risks.