I am waiting for an international delivery via DHL, but there are problems at customs. How can I find out the details and speed up the process?

If your package is held at customs, it’s important to act quickly:

Check the status in DHL Tracking. In the “Details” section, the reason for the delay is often indicated.

Contact DHL. Provide the tracking number and ask which documents are required for clearance.

Request a list of documents from DHL. Typically, customs requires: the recipient’s passport, tax ID (INN), the seller’s invoice, or proof of purchase value.

Send the documents via DHL email. A support agent will provide the official address for uploading the files.

If the issue persists, sometimes it’s easier to contact the sender and ask them to open an investigation on their side.

❗ If DHL does not help speed up customs clearance or fails to provide clear instructions, 👉file a complaint on Xolvie👈.

This will draw attention to your problem and push the carrier to act faster.