I am waiting for an international delivery via DHL, but there are problems at customs. How can I find out the details and speed up the process?

Based on the written freight quotation provided by DHL, we arranged the shipment with tracking number 5570929011 on October 6, 2025. However, after the goods reached their destination, DHL refused to honor the discounted rate originally quoted and instead invoiced €4,800 instead of the agreed €2,300...

On September 22, 2025, our import documents, which were supposed to be delivered to us via DHL Express, still have not been received despite being shipped with tracking number 8581990620. Because of this delay, our shipment has been stuck in customs for 3 days, forcing our company to pay storage fee...

My shipment with tracking number CB197967830DE, sent via DHL Cargo from Germany on August 15, reached Turkey on August 27 and was handed over to PTT. On September 9, I was contacted by Samsun Customs PTT and informed that the package was empty, containing only packaging materials. When I asked why i...

On August 15, my package with tracking number CB197967830DE was shipped from Germany via DHL Kargo. It arrived in Turkey on August 27 and was handed over to PTT. On September 9, I received a call from Samsun Customs PTT informing me that my package was completely empty, containing only packaging mat...

I sent a package through DHL to my daughter studying in Poland on February 24th. Despite being promised a delivery within 1-2 days, it's now been 8 frustrating days, and my daughter still hasn’t received it. We've repeatedly provided all requested documentation to DHL staff in Warsaw (including the ...

I'm very frustrated with how DHL handled my latest shipment. I paid €25 for the product, but when it came, DHL said I had to pay customs charges because the shipping cost was included in that amount. This is confusing because when I bought the thing, I was not told that shipping would be included in...

I recently had a deeply frustrating experience with DHL regarding a package I ordered from Japan. The items were low-value disk drives (worth far below €30) that I needed for an old computer. Despite providing all proper documentation and invoices, DHL claimed my package was rejected at customs. I w...

I purchased two textile items from Desigual/Spain in two separate orders, resulting in two shipments. On 11.07.2024, I received SMS notifications from DHL informing me that I needed to initiate customs procedures. Upon contacting DHL on the same day, I learned that due to customs regulations, both s...

About a month ago, my package with tracking number CY 5852***94 6DE, which was supposed to be delivered by PTT, was directed to customs due to cosmetic products inside. Customs officials informed me that if I didn't claim any items, they would return the package to the sender. However, when I checke...

I paid €133 for a product through the Farfetch app, and it arrived from Germany within 10 hours via DHL. After passing customs, it was ready for delivery, and they contacted me to confirm the address. I provided the address, but the shipment never arrived. Later, I was notified that it had been reca...

I am not an importer or exporter. I made a purchase from a well-known website and chose DHL cargo for speedy delivery. My package arrived, and I was notified. They asked for the invoice for the product, which I swiftly provided. However, they stated there was a disparity between the invoice amount a...

DHL customs consultancy confiscated my cargo, stating that my purchase from the Farfetch website was held at customs. Despite having paid the shipping and tax fees during my shopping, my order is now stuck at customs due to it being over 150€. In that case, they shouldn't have accepted the cargo in ...

DHL delivered 6 clothes to my son in Krakow. I paid 110 euros in shipping for a total of 2.35 kg. I was told it would be delivered within three days at the most. Is there a problem at customs? When I asked, they said there was no problem. I agreed to pay such a large sum on top of that. However, shi...