On Sunday, July 13, 2025, at 15:22, I received a notification from VakıfBank stating that a charge of $410.24 had been made on my credit card by “BKG Hotel at Booking.com at Amsterdam.” I was shocked because I never made such a booking, have never been to Amsterdam, and never authorized this transaction.
I immediately checked my Booking.com account, and there was no reservation or record linked to this charge. I have not shared my card or personal information with anyone, and my card has not been lost or stolen.
As soon as I saw the unauthorized charge, I replied to the alert message and called customer service. They helped me cancel the card and issue a replacement, and they said they would file an objection on my behalf. I was also told to visit the bank branch in person, which I will do first thing Monday morning.
I want to be absolutely clear: this transaction is fraudulent and does not belong to me. I demand that the charge be reversed immediately, and the ₺ equivalent of the stolen amount be refunded without delay.
Also, I’d like to raise a concern — why was no bank approval code required for this charge? The transaction went through without any OTP or verification, which is alarming.
I expect Booking.com and the bank to fully investigate this incident, improve their fraud prevention systems, and ensure customers are not left vulnerable to unauthorized charges like this. Any updates after my bank visit will be added here.
On June 4, 2025, my VakıfBank credit card was charged $891.10 through Booking.com Amsterdam, completely without my knowledge or authorization. I had no active reservation, have never planned a trip to Amsterdam, and do not even hold a valid Schengen visa. This is a clear case of unauthorized use of ...
I am absolutely outraged and I demand immediate action from both Booking.com and VakıfBank! On June 14, 2025, at 6:32:18 PM, my credit card was illegally charged 5,016 KRW by "BKG*Hotel" through Booking.com. This transaction occurred without my knowledge, my consent, or any verification code. My cre...
On May 20, 2024, two unauthorized transactions were charged to my credit card by "bkg Hotel at booking.com at Amsterdam"—one for €344 and another for $25. I did not make these bookings, and they do not appear in my Booking.com account. I have never shared my card or login information with anyone, a...
On July 9, 2025, at 7:35 PM, my credit card was charged 636.16€ by “bkg Hotel at Booking c Amsterdam nl” without any prior approval or confirmation message. I immediately contacted my bank’s customer service to question how this charge was processed without my consent. The bank representative told m...
On May 3, 2025, at exactly 2:28 AM, €340 (about ₺12,000) was withdrawn from my credit card by a charge labeled “BKG Hotel”—without my knowledge or authorization. I was asleep at that hour and did not initiate any transaction whatsoever. I immediately reported the unauthorized charge to my bank and t...
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