I Got Double Charged by Booking.com After Paying the Hotel Directly at Check-In

I booked a hotel stay through Booking.com for June 6–9. When I arrived at the hotel, I was informed that there were two branches. The staff said it wouldn’t be a problem and that I could stay at the location I arrived at. I agreed and stayed there as instructed.

I paid the full amount directly to the hotel, and they confirmed that all my personal and reservation information was properly recorded in their system. Everything seemed fine — until I noticed later that Booking.com charged my card again through their platform, even though I had already paid in person.

I immediately contacted customer service. They said they would reach out to the hotel and get back to me within 2–3 days. It has now been over a week, and no one has followed up, no resolution, no refund, nothing.

This is unacceptable. I clearly paid at the hotel, and now Booking.com has charged me twice for the same stay. I demand an immediate refund of the second charge, as I should not have to pay for the same reservation twice. Booking.com must take accountability for this issue and improve their follow-up and communication.