I booked a hotel stay through Booking.com for June 6–9. When I arrived at the hotel, I was informed that there were two branches. The staff said it wouldn’t be a problem and that I could stay at the location I arrived at. I agreed and stayed there as instructed.
I paid the full amount directly to the hotel, and they confirmed that all my personal and reservation information was properly recorded in their system. Everything seemed fine — until I noticed later that Booking.com charged my card again through their platform, even though I had already paid in person.
I immediately contacted customer service. They said they would reach out to the hotel and get back to me within 2–3 days. It has now been over a week, and no one has followed up, no resolution, no refund, nothing.
This is unacceptable. I clearly paid at the hotel, and now Booking.com has charged me twice for the same stay. I demand an immediate refund of the second charge, as I should not have to pay for the same reservation twice. Booking.com must take accountability for this issue and improve their follow-up and communication.
I made a hotel reservation through Booking.com, but the property later contacted me directly, stating there was an issue with the room and asked me to cancel the booking. After confirming this via WhatsApp, I canceled the reservation as requested. However, Booking.com has not issued my refund, and ...
I recently booked a hotel in Bulgaria through Booking.com, but during the payment process, the system charged me twice. Instead of the correct €350, a total of €700 was withdrawn from my account. My stay has not even taken place yet, but I am already dealing with this serious billing issue. For the...
I made a hotel reservation through Booking.com, specifically choosing a stay with a free cancellation policy. However, despite canceling within the allowed time, I never received my refund. The hotel has fully charged my credit card, and I have already confirmed with my bank that no refund was proc...
About three weeks ago, I made a hotel reservation through Booking.com specifically because it was marked as “Pay at the property.” This option was important to me, as I wanted to settle the bill directly at the hotel. However, shortly after booking, the hotel attempted to charge the entire amount to...
Comments