I had a travel reservation on Booking.com. Six days before check-in, I was contacted by someone claiming to be the hotel’s check-in manager. The hotel name, confirmation amount, dates, and my credit card details were all correct. They sent me a code, saying it was just for card verification to secure the booking, and that if I didn’t provide it, the reservation would be canceled. They assured me that no payment would be taken, and it was only to verify my card limit. Because this person knew all my personal booking details, I wasn’t suspicious and entered the code. As a result, ₺33,631 was charged to my card. It turned out that the people messaging me, who also used the correct hotel name and claimed to be hotel staff, were actually fraudsters. My personal data is stored in Booking.com’s system and should be protected under their responsibility. How was this data accessed? I am a Level 3 Genius member and have been traveling for years, yet despite this, Booking did not take responsibility for their own security failure. They asked me to send them all correspondence, my credit card statement, proof of my payment dispute with the bank, and the bank’s official rejection letter on headed paper, all in PDF format. I provided every document requested without missing anything. Booking.com did nothing to resolve my loss. This is very wrong, unprofessional, and truly shameful behavior that does not suit Booking.com’s reputation. Be careful — this system is not safe.
I have never had any booking or affiliation with Booking.com, yet on my credit card, a charge of ₺24,648.91 was made without my knowledge or authorization. I immediately closed all my cards and contacted the bank to file a dispute. After that, I tried to reach Booking.com to report the fraudulent t...
I received a message from the Booking.com app claiming to be from the Baglio Di Scopello hotel and clicked it, only to have ₺67,000 charged to my credit card as a result. I’ve been using Booking.com for years and normally receive legitimate messages from hotels about reservations or check-ins, so I ...
I’m deeply frustrated with Booking.com after falling victim to a scam involving fake hotel reservations and reviews. At first, I didn’t realize what was happening and ended up losing over ₺6000. There was no actual reservation, but it appeared as though one existed, and they took my money anyway. Th...
I made a reservation through Booking.com and received a message from the property. During our chat on the platform, I was asked for payment, so I transferred €360 via credit card. Later, I became suspicious of the chat’s legitimacy and continued investigating. The property informed me that the messa...
On July 13, I made a hotel reservation through Booking.com. While the payment was taken as a pending charge (provision) on my card, I never received a confirmation email. No reservation number, no details — nothing. I waited and tried to contact customer service but couldn’t get through until 1:00 P...
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