I Got No Booking Confirmation on Booking.com but They Still Charged My Card
On July 13, I made a hotel reservation through Booking.com. While the payment was taken as a pending charge (provision) on my card, I never received a confirmation email. No reservation number, no details — nothing. I waited and tried to contact customer service but couldn’t get through until 1:00 PM on Monday, nearly two days later.
When I finally spoke to someone, they admitted the problem wasn’t on my end or the hotel’s — it was an internal system issue on Booking.com’s side. I asked how they would make it right, especially since the room price had increased by ₺10,000 in the meantime. The only response I got was a dry “we’re sorry.”
That’s unacceptable. I chose Booking.com thinking I was working with a reliable and professional platform, but the experience proved otherwise. Their support network is weak, it took 20 minutes to even reach someone, and in the end, I was left with no reservation and no resolution.
I demand an immediate refund or compensation that reflects the price difference and inconvenience caused. Booking.com must take full responsibility when their system errors directly affect paying customers. Otherwise, why should we trust them with our travel plans?
