On July 13, I made a hotel reservation through Booking.com. While the payment was taken as a pending charge (provision) on my card, I never received a confirmation email. No reservation number, no details — nothing. I waited and tried to contact customer service but couldn’t get through until 1:00 PM on Monday, nearly two days later.
When I finally spoke to someone, they admitted the problem wasn’t on my end or the hotel’s — it was an internal system issue on Booking.com’s side. I asked how they would make it right, especially since the room price had increased by ₺10,000 in the meantime. The only response I got was a dry “we’re sorry.”
That’s unacceptable. I chose Booking.com thinking I was working with a reliable and professional platform, but the experience proved otherwise. Their support network is weak, it took 20 minutes to even reach someone, and in the end, I was left with no reservation and no resolution.
I demand an immediate refund or compensation that reflects the price difference and inconvenience caused. Booking.com must take full responsibility when their system errors directly affect paying customers. Otherwise, why should we trust them with our travel plans?
On February 11, 2025, I made a hotel reservation through Booking.com and paid ₺4,280.86 in full. Without providing any reason, my booking was canceled—and although I received an email from Booking.com confirming that a refund had been approved, the money was never returned to my account. I’ve reach...
On March 22, I made a reservation through Booking.com, and the total cost clearly stated on my confirmation was ₺4,711.95. However, when I checked my bank statement, I was charged ₺5,335.95—a significant and unexplained difference. I immediately reached out to Booking.com via email to understand wh...
I made a hotel reservation through Booking.com and paid the full amount at checkout. However, I never received a confirmation email, which is normally sent instantly after booking. When I contacted Booking.com customer service, they told me that if no confirmation was received, then the reservation...
I booked and fully paid for a room through Booking.com over 15 days ago, but when I arrived, I couldn’t check in. The property owner had canceled the reservation and told me I could get a refund directly from Booking.com. However, it’s been over a month, and I still haven’t received my refund. Despi...
I rented a car through Booking.com with the assurance of free cancellation, and I canceled the reservation well within the allowed timeframe. However, despite following all the proper steps, I never received my refund. I’ve tried repeatedly to reach Booking.com customer service, but there’s no clea...
Comments