In March, I traveled to Mecca for Umrah and booked a stay at M Hotel Makkah by Millennium through Booking.com for three adults, including breakfast. On the first night, we missed sahur, but the next morning when we went to the restaurant for breakfast, we were shocked to hear that only the person who made the reservation was entitled to breakfast. The other two had to pay extra. We explained that three of us stayed, paid for three people, and that breakfast was included for all, but no one helped us.
We even asked to speak with the manager, who simply said this was because we booked through Booking.com. After this unfair treatment, we didn’t eat anything at the hotel and just stayed in the room. If breakfast wasn’t included for all guests, we should have been allowed to book only the room. I’ve used Booking.com in Turkey and France without any issues, so this experience and their silence afterward are very disappointing. We filed complaints upon returning, but got no response. This left us extremely dissatisfied and frustrated. Booking.com and the hotel must fix this immediately.
I booked a 4-night stay at M Hotel Makkah by Millennium through Booking.com from March 27 to March 31, for 3 guests. Since breakfast wasn’t included, I paid extra in advance to ensure it would be available for all of us—bringing the total to a hefty ₺40,632.71. But when we got to the hotel, we were...
I booked a hotel in Sharm El Sheikh via Booking.com, clearly selecting a meal-included option (at the very least, breakfast), and completed the full payment in advance. However, upon arrival at the hotel, I was told that my reservation only covers the room — no meals included. This was shocking and ...
I made a hotel reservation through Booking.com for my stay in Sharm El Sheikh, expecting the standard amenities provided to other guests. However, upon arrival, I was shocked to hear from the front desk that my booking only covered lodging, with no meals, drinks, or additional services included. Thi...
I booked a hotel for my trip through Booking.com under reservation number 4602224826 and paid in full for a room with breakfast included. However, when I arrived at the hotel, they asked me to pay extra for breakfast. This was not part of the agreement, as I had already paid for it upfront. I conta...
I booked a stay in France through Booking.com, expecting a smooth experience like they advertise. Unfortunately, it turned into a frustrating mess. Although I paid for a multi-night reservation, the hotel informed me that there was no booking for the third night. After some digging, it became clear ...
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