A chronic panel defect occurred on my Samsung QE50Q60AAUXTK QLED television shortly after the warranty period ended. I purchased the TV in Ümraniye, Istanbul, and the installation was performed by an authorized service center. Within the first year of use, a panel failure occurred, and at that time, the panel was replaced by the service center under warranty.
However, approximately two years after the previous panel replacement, the same issue occurred again. Even though I have service records and documentation related to the previous panel replacement and this recurring fault, the link that Samsung previously sent me to access these records is no longer accessible and cannot be opened.
When I contacted the authorized service center and Samsung regarding this repeated issue, I was told that despite the recurring panel failure on the same device, I would need to pay $460 for another panel replacement. Considering that this panel defect is recurrent and clearly a chronic issue, I do not find it fair or reasonable to demand such a high fee.
I request that Samsung provide a free panel replacement and offer a customer-focused solution based on the device’s history and previous service records.
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