Aslı is satisfied with the result
Resolved
Booking.com Fraudulent Message Led to Payment, No Response from Support
Aslı
December 22, 2024 11:28 am
34"After 1 month of correspondence and follow-up, a refund was issued."
I Lost My Third Night in France Because Booking.com Sent the Wrong Info to the Hotel
Elif
July 15, 10:54 pm
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I booked a stay in France through Booking.com, expecting a smooth experience like they advertise. Unfortunately, it turned into a frustrating mess. Although I paid for a multi-night reservation, the hotel informed me that there was no booking for the third night. After some digging, it became clear that Booking.com had sent incorrect reservation details to the hotel, leaving me without accommodation for the final night of my trip.
I immediately tried contacting Booking.com’s customer service — no answer. I sent a message through the app as well, and more than 24 hours have passed with zero response. It’s unacceptable for a global platform to leave paying customers stranded and ignore urgent issues like this.
Because of their error, I had to scramble for last-minute accommodation at my own expense. I expect Booking.com to take full responsibility and refund the ₺ amount I paid for the missing night.
I will absolutely never book through Booking.com again, and I strongly urge others to think twice before trusting them with international travel arrangements. Mistakes happen — but ignoring your customers when they need help is inexcusable.
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