I listed my property on Booking.com and entered all the information correctly, including the full address. But when I checked the listing afterward, I was shocked to see that the location was completely wrong on the map — nowhere near where my property actually is.
Concerned that guests might be misled or end up at the wrong place, I tried urgently contacting Booking.com to get it fixed. That turned out to be a nightmare. Reaching their customer service felt like trying to get through to a secret agency. No help desk, no visible support email. After hours of digging, I finally found a phone number. I waited on hold for what felt like forever, and when I finally got someone on the line through the English help option, the agents were cold, robotic, and unhelpful, no matter how many times I called.
Despite all my efforts, the map still shows the wrong location, and I’ve removed my property from Booking.com out of pure frustration. It’s unbelievable that a global platform handling so many bookings can’t fix something as basic as a location pin — especially when it puts hosts and guests at risk.
Booking.com, you make plenty of money off your hosts. Maybe start investing in actual customer support. For what it’s worth, I’m getting regular, stress-free bookings through Airbnb without any of this chaos. Take note.
I made a fully paid reservation through Booking.com for a property that doesn’t even exist. When my check-in time arrived, we showed up with our luggage at the listed address—only to find no such hotel or apartment there at all. We were left stranded, stressed, and with no place to stay, all because...
I have a listing on Booking.com, and despite paying the commission they requested, my property was suspended without explanation. Thinking I may have made a mistake with the payment, I went ahead and paid the commission again—twice in total. Yet to this day, my property is still deactivated, and the...
For the past two months, I’ve been trying to access the Booking.com system for a hotel I recently took over, but I still haven’t been able to use the platform properly. Logging in and navigating the system is a nightmare, and I can’t figure out how anything works because the interface is confusing a...
I’m extremely disappointed with my experience using Booking.com. I booked a stay at Thessaloniki Center Luxury Apartment in Greece through the app, expecting a smooth and reliable process. Unfortunately, things went terribly wrong once I arrived. The apartment had several issues that made my stay un...
I am absolutely furious with Booking.com! You might think checking prices on sites like theirs is a good idea, but you're better off dealing directly with hotels. I can assure you, when something goes wrong, they offer absolutely no help whatsoever. I've experienced it firsthand, and it's a nightmar...
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