I Paid More on Booking.com Due to Late Charge and Currency Rate Change

I made a hotel reservation through Booking.com on July 11, and although the booking appeared to be confirmed, I noticed that no charge had been made to my credit card. Two days later, on July 13, I checked again and saw that the payment still hadn’t been processed. I reached out via the Booking.com messaging system and also sent an email to the hotel directly, hoping for a faster resolution.

Later that same day, the charge was finally applied to my card — but at that point, the exchange rate had changed, and I ended up paying more than the original price due to the currency fluctuation. This unnecessary delay caused me to lose money, even though I acted promptly and did everything by the book.

This was Booking.com’s responsibility, and they failed to process the payment when they should have. I should not be penalized financially because of their internal delay or system inefficiency.

I request that Booking.com refund the ₺ equivalent of the overpaid amount and take action to prevent this from happening to other customers. If a reservation is confirmed, payment should be processed immediately to avoid these currency-based losses.