On July 10th, while trying to book a non-refundable reservation at Exe Liberdade hotel in Lisbon for August 19-23, I encountered an error on the Booking.com app during my first attempt. I repeated the process and successfully completed the booking. Later, I discovered that the first reservation had also gone through, meaning I was charged twice for the same stay. As soon as I realized this, I contacted both Booking.com and the hotel to resolve the issue. However, Booking.com told me it was up to the hotel and that they couldn’t help, while the hotel outright refused to refund me. Booking.com’s failure to protect my rights against a hotel seemingly trying to profit from an error has severely shaken my trust in their service. I expect my complaint to be resolved and a refund issued promptly.
I booked a one-night stay in Alberobello through Booking.com, and on July 10, I was charged twice for the same reservation. Since that day, I’ve been sending messages and calling customer service with no success. Despite repeated attempts, I have not been able to reach a single real person who can h...
I rented a house through Booking.com and was charged twice for the same reservation. Despite creating multiple support tickets and explaining the situation in full detail — even providing visual proof — I have not received any response for over a month. This has caused both financial loss and serio...
I booked a stay at Amsterdam XO Hotel Blue through Booking.com for July 6–11, using reservation number 4859319863. However, on July 2, the exact same amount for my booking was charged to my credit card twice. This was not an additional booking or any extra service—just a duplicate charge. I immedia...
I booked a hotel stay through Booking.com for June 6–9. When I arrived at the hotel, I was informed that there were two branches. The staff said it wouldn’t be a problem and that I could stay at the location I arrived at. I agreed and stayed there as instructed. I paid the full amount directly to t...
I booked a hotel in Lisbon through Booking.com, with all taxes and fees included in the total price. However, upon arrival, during the automatic check-in process, I was forced to pay an additional city tax. This charge was not disclosed at the time of booking, and I had already paid the full amount,...
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