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ID:34181166

Canceled BetterMe Pilates Subscription but Got Charged via Google Play

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Fadime
BetterMe
November 06, 9:09 am
70

I would like to file a complaint regarding an issue I experienced with the BetterMe Pilates app. Although I had previously canceled my subscription through the app, $8 was withdrawn from my account this morning.

Even though my subscription no longer appears in the app, I noticed in my bank statement that this payment was charged through Google Play. I also did not receive any confirmation email or notification regarding my subscription cancellation.

I had originally managed my subscription through Google Play, and I remember the Google account I used for it. However, at the moment, my subscription does not appear in the app, and I cannot access any information related to my previous payments.

I request that this issue be resolved immediately by refunding the $8 that was withdrawn without authorization and by fully canceling my subscription.

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BetterMe
November 10, 2:23 pm (4 days after complaint)

Hi! Thank you for your review. There is an option to cancel a subscription directly in the app (More → My Profile → Manage Subscription). As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

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