I made an in‑app purchase today in the Yalla Ludo game through the Apple App Store (Japan Store) for approximately 4,000 Japanese yen to buy coins and diamonds. The amount has been successfully charged to my account and appears in my purchase history, but the coins and diamonds have not been added t...
I am writing regarding the problem I experienced with my iPhone 16 after a service process at Apple Zorlu Center. Before taking my phone to service, I backed it up to my MacBook. On 29 March 2026, the case of my iPhone 16 was replaced at the Apple Store in Zorlu Center, and for this process a servic...
The right side of my Apple AirPods suddenly stopped working without any user error. I have used the product carefully, and there is no significant impact, breakage, or any physical damage that would affect its functionality. According to the inspection result provided by the authorized service cent...
I have been dealing with a crack in the internal screen of my Apple MacBook M3 Pro for approximately 3 to 5 months, even though the device has not been subjected to any impact, drop, or physical damage. There are no visible signs of impact or collision on the outside of the screen, yet a crack forme...
"They contacted me on 26.03.2026. However, I am still waiting for a solution. I neither know the status of my device nor is there any decision regarding the fulfillment of my expectations. I am still expecting Apple, in my opinion, to stand by its devices. There must be product liability insurance."
I purchased a second-generation Apple HomePod from Hepsiburada, sold directly by Hepsiburada. The package arrived within one day, and I set up the dev...
I have been using an iPad Air M2 for about a year and I am very satisfied with the tablet. However, the Apple Pencil Pro that I purchased along with it has been a complete disappointment. I bought the pencil from the Apple Store on March 22, 2025, with a two-year warranty. Over the past few weeks, I...
I started a 7-day free trial of the Grok app through the App Store. After the trial period ended, a paid subscription was charged to my credit card without any approval from me. I only noticed this charge after it appeared on my credit card statement, and I immediately initiated a dispute/cancellat...
About a year ago, I purchased an iPhone 15 Pro Max with full payment from the MediaMarkt Tekirdağ Çorlu store. Around three months after purchasing the device, I began experiencing an extreme overheating issue that starts as soon as I turn on the screen. Even during normal use, the phone gets so hot...
While downloading the Genie AI app through the App Store, I used it under the impression that it was a free trial and that no charges would apply. However, without seeing any approval screen or clear notification, $23 was directly charged to my account on March 18, 2026. Since this was an unexpecte...
Since yesterday, we have been receiving an “iPad storage full” warning on our Apple iPad 10. My friend owns the device, and initially, the issue seemed to be resolved after deleting one photo. However, the same warning appeared again afterward. Today, we deleted approximately 104 and then another 28...
We are the legal owners of an Apple Watch Series 7 (Serial No: SX1F36JGYQ4), and we have the original invoice and all related documentation. However, our requests to remove the Activation Lock have been repeatedly denied by Apple for purely bureaucratic and unreasonable reasons. As a result, we have...
Dear Sir/Madam, On October 21, 2025, I purchased an Apple iPhone 17 Pro Max. Shortly after buying the phone, I began experiencing constant freezing issues. After monitoring these problems for some time, I took my phone to the Apple Store at Akasya Shopping Mall on two separate occasions and explain...
I am writing to report an issue with my Apple account and iMessage, which are linked to the email address [email protected] and ID 203401566. I am using this account on a Samsung S16 device in Medellín, Colombia. On February 6, 2026, starting around 5:00 p.m., I created a new account. However, ...
While using Apple Pay with my Garanti Bank credit card, an $2,053 charge was made to my card on February 3 without my knowledge or authorization. The transaction appears as a pending authorization in my card activity, but there is no record of it on the Apple Pay side. On Garanti’s end, the transact...
I am trying to reset the password for my Facebook account on my Apple device, but I cannot complete the process due to a system error. I carefully follow all the password reset steps through the Accounts Center, but when I enter my new password, I receive another message saying, “Please complete thi...
Approximately 3–4 months ago, I purchased a 20W charger from a store called Teknik Saat İletişim U*** U***** located in Bayraklı, İzmir. The product was sold to me as an original Apple adapter. On February 6, 2026, at around 9:30 PM, while plugging the adapter into a wall outlet during normal use, i...
Several charges were made through Apple mobile payments linked to my Vodafone line in December and January without my knowledge or authorization. I later learned that these transactions were related to a social media application. As a result of these unauthorized charges, a total of approximately $1...
On January 31, 2026, at 9:49 PM, I noticed that $60 was charged to my account through Apple without my knowledge or authorization. I use an Oppo phone, so I was shocked to see a transaction processed through Apple, and this has caused me financial harm. After this incident, I contacted Apple and re...
While using the Word app through the Apple App Store on my iPhone, I believed I was signing up for a free package. I intended to activate the one-month free trial, but without realizing it, the subscription was converted into an annual plan, and it now appears that an annual subscription of approxim...
For the past two months, I have noticed a recurring charge of $10 each month on my Yapı Kredi Bank credit card statement listed as “Apple.com/Bill Cork IRL.” Even though I do not have any membership or subscription under this name on Apple, the App Store, or any other digital platform, this amount c...
On January 13, 2026, I purchased a MacBook Air M4 from the Apple Bağdat Caddesi store, paying 57,000 Turkish lira (approximately $1,311 USD based on current exchange rates). Since I had no intention of returning the product, I naturally threw away the box. At the time of the sale, the salesperson ex...
On April 30, 2025, I purchased Apple AirPods 4 ANC earbuds from Media Markt in Germany. While the product was still under warranty, one of the earbuds stopped charging and remained stuck at 1% battery at all times. Because of this issue, I took the earbuds to the Troy authorized service center locat...
My iPhone 16 Pro Max, which is still under warranty, was sent to the Apple Repair Center through the Troy (Apple Premium Partner) store at Marmara Park Beylikdüzü about a week ago. Today, I received my device back without any repair being performed. Despite the fact that my phone has not a single s...
After updating my iPhone XS Max to iOS 18.1 today, I realized that all my photos have disappeared from the Photos app. They are not in “Hidden” or “Recently Deleted,” and I did not change any settings or delete anything manually. I only performed the iOS 18.1 update, and afterwards, I saw that more ...
Apple Inc., an American multinational technology company headquartered in Cupertino, California, designs, develops, sells consumer electronics, computer software, and online services. The company's hardware products include the iPhone smartphone, the iPad tablet computer, the Mac personal computer, the iPod portable media player, the Apple Watch smartwatch, the Apple TV digital media player, and the HomePod smart speaker. Apple's software includes the macOS and iOS operating systems, the iTunes media player, the Safari web browser, and the iLife and iWork creativity and productivity suites. Its online services include the iTunes Store, the iOS App Store, Mac App Store, Apple Music, and iCloud. In addition, Apple has a wide range of products known for their high quality and sleek design.