I have been dealing with a crack in the internal screen of my Apple MacBook M3 Pro for approximately 3 to 5 months, even though the device has not been subjected to any impact, drop, or physical damage. There are no visible signs of impact or collision on the outside of the screen, yet a crack formed within the internal display.
I contacted Apple Support and an authorized service provider about this issue, and after their inspection, they said the problem was caused by user error. However, despite the fact that there is not even the slightest visible sign of impact on the screen, I was asked to pay $972 for a screen replacement. The case was recorded under incident ID 102697390375. As a user who has handled the device carefully, I do not accept this being classified as user error when there is no visible physical damage, and for that reason I refused to pay the proposed repair fee.
I request that Apple re-examine this screen crack issue, conduct a more thorough technical inspection, and repair my device’s screen free of charge under warranty.
Dear Apple Support, I purchased my MacBook Air M2 approximately 2.5 years ago. On August 9, 2025, while using the device, the screen suddenly went black and has not turned on again. The device has never been exposed to any physical damage, scratches, or liquid contact. I brought it to the authorized...
I've been using a MacBook Air M2 for the last 4 months. All of a sudden, these lines showed up on my screen and I had to go to the warranty service center. But surprisingly, they said it was because of a small damage on the case and blamed it on me. I've been really careful with my laptop, but they ...
I have an iPad Pro (M4). While removing it from its Spigen Air Case for routine inspection and cleaning, the inner screen broke. Since the device is still under Apple warranty, I took it to my local Apple distributor and service center (CEPA Gürgençler – Türkiye). After inspection, I was told that a...
I purchased an Apple MacBook Air M1. However, after properly shutting it down, it suddenly did not open. I took it to service, and they wanted a lot of money to replace the main board. But, ever since I bought it, I've treated it like a baby, protecting it from harm. There was no contact with liquid...
I bought a MacBook Pro from Apple last year for 31999₺ and it's still under warranty. Last week, my computer wouldn't turn on, so I thought the battery might be dead and plugged it in to charge. When I got home that evening, it still wouldn't turn on. I tried using my brother's charger, but it still...
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